Cloud NOC Analyst (L1)

JOB DESCRIPTION

Cloud NOC Analyst (L1)

Cordance RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations.

multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Key Responsibilities

Monitor Datadog, AWS CloudWatch

and Azure Monitor dashboards and alerts.

Validate, enrich, deduplicate

and prioritize events; create/update ITSM tickets.

Execute approved L1 runbooks

for availability, utilization, connectivity and service-health events.

Perform first-level checks

across compute, storage, networking, databases and cloud services.

Escalate unresolved/high-impact

events to L2 and customer/application teams using the escalation matrix.

Support major-incident bridges,

shift handovers and daily operational reporting.

Identify recurring alerts,

noisy monitoring and knowledge gaps for problem management and automation.

Must-Have Technical & Operational Skills

24 years

NOC/cloud/infrastructure operations experience.

Hands-on AWS and/or Azure

monitoring experience.

Datadog, AWS CloudWatch and

Azure Monitor or equivalent observability tools.

Incident/event triage and

severity/priority management.

ITSM knowledge: Incident,

Service Request, Change and Escalation.

Basic AWS/Azure compute,

storage, networking and database knowledge.

Ability to interpret metrics,

logs, dashboards and alerts.

Strong written/verbal

communication and shift-handover discipline.

Willingness to work 18x7

rotational shifts including weekends/holidays.

Nice-to-Have Skills

ITIL Foundation.

AWS Cloud Practitioner or Azure

Fundamentals.

Jira Service Management or

ServiceNow.

Basic PowerShell/Python/shell

scripting.

Exposure to

automation/auto-remediation and event correlation.

Experience in customer-facing

or regulated environments.

Working Model

Operate within defined

governance, security, access-control, change and escalation

procedures.

Maintain accurate operational

documentation, handover records and knowledge assets. .