Cloud Infrastructure Engineer

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

The role

We are looking for an Azure Cloud Infrastructure Engineer to join our growing Shared Platform Integration Team, supporting enterprise SAP environments hosted on Microsoft Azure. In this role, you will be responsible for ensuring the stability, security, and operational excellence of critical cloud infrastructure while delivering exceptional support to our global customers.

You will work closely with cloud engineers, infrastructure specialists, and customer stakeholders to manage SAP Landing Zones, Azure Kubernetes Service (AKS) clusters, enterprise monitoring platforms, and day-to-day infrastructure operations. Your expertise will help maintain highly available environments, resolve technical issues, implement platform improvements, and ensure our customers' cloud infrastructure remains secure, compliant, and performant.

Responsibilities

• Manage and resolve infrastructure support tickets, incidents, and service requests while ensuring high service availability and adherence to SLAs.
• Deploy, maintain, and support SAP Landing Zone infrastructure, SAP Avantra monitoring, SAP Chameleon environments, and Azure Kubernetes Service (AKS) clusters.
• Perform Windows and Linux server administration, including monthly patching, server onboarding, backup monitoring, and quarterly AKS cluster upgrades.
• Install, configure, and maintain enterprise operational tools such as CheckMK, Qualys, and Splunk agents across supported environments.
• Collaborate with cross-functional teams to troubleshoot infrastructure issues, support project delivery, and drive operational excellence across Azure-hosted SAP environments.
• Contribute to continuous service improvement through proactive monitoring, documentation, automation, and adherence to operational best practices.

What we need to see from you

• Strong experience managing Microsoft Azure infrastructure, including Azure Kubernetes Service (AKS) administration and upgrades.
• Hands-on experience supporting SAP infrastructure or SAP Basis environments, preferably with SAP Landing Zones and monitoring platforms such as Avantra.
• Strong Windows Server and Linux administration experience, including patch management, infrastructure maintenance, and production support.
• Experience with enterprise monitoring and security tools such as CheckMK, Splunk, Qualys, and backup monitoring solutions.
• Familiarity with ITIL-based incident, problem, and change management processes; scripting experience with PowerShell or Bash is an advantage.
• Excellent troubleshooting, communication, and customer-facing skills with the ability to work effectively in a collaborative, global environment.

Job Function

Services