Client Success Manager – Cosmetics & Pharma Manufacturing | Ahmedabad

HCP Wellness is a leading Cosmetics Manufacturing, Pharma Manufacturing and FMCG Manufacturing company based in Ahmedabad, engaged in Contract Manufacturing, Third Party Manufacturing and Private Label Manufacturing for Indian brands, exporters and multinational companies across Skincare, Personal Care and Oral Care categories.

We are hiring a Client Success Manager to lead Client Success, Client Handling, Customer Relationship Management and B2B Client Coordination for multiple Cosmetics & Pharma Manufacturing Accounts. This role is ideal for candidates with strong leadership skills, client handling expertise, and experience in B2B Manufacturing Operations.

Roles & Responsibilities

• Manage and lead multiple B2B Client Accounts for Cosmetics & Pharma Manufacturing projects
• Oversee Client Success, Client Handling, Customer Support and Client Escalation Management
• Plan and monitor Order Processing, Order Management, Production Planning and Dispatch Coordination
• Coordinate with Manufacturing Operations, Factory Operations, Production Teams, Stores and Dispatch Teams
• Supervise Client Success Executives, Client Account Executives, Operations Executives, Back Office Team and Interns
• Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation
• Maintain MIS, Excel Sheets, Data Management and Back Office Records
• Analyze Client Feedback, resolve issues, and ensure high Customer Satisfaction
• Drive Client Retention, Client Relationship Management and overall B2B Client Growth

Eligibility & Preferred Background

• Graduate / Post-Graduate – MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA
• 4–8 years experience in Client Success Management, Client Servicing, Client Relationship Management, B2B Client Coordination, or Account Management
• Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage
• Strong Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Trend Awareness

Job Location

Ahmedabad (Only Ahmedabad based candidates should apply)