Client Delivery and Account Manager (Agile/Scrum)

About The Opportunity

A forward-thinking consulting firm operating at the intersection of global delivery excellence and agile transformation, we empower enterprises to scale innovation through client-centric delivery frameworks. Specializing in Agile/Scrum adoption, product ownership, and cross-border team alignment, we help Fortune 500 and high-growth startups ship value faster—without compromising quality, compliance, or team morale.

Role & Responsibilities

• Own end-to-end client delivery cycles—from intake to UAT—ensuring on-time, on-budget, and high-value outcomes aligned to Scrum/Agile tenets.
• Act as primary client liaison, managing expectations, resolving escalations, and translating business needs into sprint-ready backlogs with Product Owners.
• Coach and unblock Agile teams (Scrum Masters, Developers, QA) by removing impediments, refining ceremonies, and enforcing Definition of Done.
• Track and report delivery KPIs (Velocity, Cycle Time, Release Burndown) to stakeholders using Jira, Confluence, and Power BI dashboards.
• Coordinate with global Delivery Leads to align sprints across time zones, ensuring seamless handoffs and continuous value flow.
• Facilitate retrospectives, adapt process improvements, and scale agile practices through coaching and tooling enhancements.

Skills & Qualifications

• Must-Have
• Scrum Master Certification (CSM/PSM)
• Jira
• Confluence
• Agile ceremonies facilitation
• Sprint planning & backlog grooming
• Stakeholder management
• Client delivery lifecycle
• Velocity & burndown tracking
• Preferred
• AWS/Azure familiarity
• SAFe or LeSS knowledge
• Remote team coordination

Benefits & Culture Highlights

• Work with Fortune 500 clients across 12+ countries—no two projects are the same.
• Flat org structure with direct access to leadership and autonomy to innovate.
• Quarterly upskilling stipends + certifications sponsorship for agile & product excellence.

Skills: access,client delivery,velocity,global delivery,jira,confluence,ceremonies,scrum,aws,agile,stakeholder management