Chat Customer Service Representative || International BPO (Kolkata)

Chat Customer Service Representative || International BPO (Kolkata)

Company: Talent Acquaintance

Job Location: Kolkata, West Bengal, India

Employment Type: Full-time

Roles and Responsibility

Handle customer inquiries and resolve issues professionally.

Provide exceptional customer service through various channels.

Collaborate with internal teams to enhance customer experience.

Develop and maintain thorough knowledge of products and services.

Identify opportunities to upsell and cross-sell products or services.

Maintain accurate records of customer interactions and transactions.

Job Requirements

Excellent communication and interpersonal skills.

Ability to work in a fast-paced, dynamic environment.

Strong problem-solving and analytical skills.

Proficient in using computer systems and software applications.

Ability to adapt to changing situations and priorities.

Solid attention to detail and organizational skills. .