Change Management Specialist

About us

The Indian Institute of Technology Bombay (IIT Bombay), established in 1958, is one of India's premier institutions for science, engineering, and technology education and research. Recognised as an Institution of Eminence by the Ministry of Education, IIT Bombay consistently ranks among the top universities globally.

Role Summary

The Change Manager will lead the Organisational Change Management (OCM) stream of the Digitalisation Cell's ERP transformation programme. The role will focus on developing and implementing change strategies to manage organisational impact, address employee resistance, and drive user adoption of new systems and ways of working. The role will work closely with business stakeholders, leadership, ERP implementation partners, and internal Change Champions to ensure effective transition and adoption.

Responsibilities

• Develop and implement a Change Management Plan aligned with ERP transformation objectives and project milestones.
• Analyse the impact of new systems and processes on different user groups, roles, and ways of working.
• Identify key adoption risks and develop strategies to address resistance to change.
• Identify, engage, and enable Change Champions and Change Agents across the organisation.
• Develop stakeholder-specific “What’s in It for Me” (WIIFM) strategies to build engagement and adoption.
• Develop and execute stakeholder communication and engagement plans, including regular communication with leadership.
• Work with the ERP implementation vendor to develop and deliver user training and adoption programmes.
• Monitor change readiness, user adoption, and implementation progress, identifying issues and recommending corrective actions.
• Maintain change management documentation, reports, dashboards, and adoption metrics for project leadership.
• Collaborate with internal and external stakeholders to ensure effective implementation of new systems and ways of working.

Eligibility & Experience

• Bachelor's degree in Engineering, Management, or a related discipline.
• Atleast 5 years of hands-on Change Management experience managing business transformation programmes.
• Mandatory experience in Change Management for ERP implementation programmes, preferably involving phased implementation using Agile methodology.
• Strong practical knowledge of recognised change management frameworks such as ADKAR and Kotter's 8-Step Model.
• Strong stakeholder management and communication skills, with the ability to engage senior leadership, business users, and external vendors.
• Strong analytical, documentation, reporting, and problem-solving skills.
• Demonstrated ability to manage organisational resistance and drive user adoption.
• Results-oriented approach with the ability to manage multiple stakeholders and priorities in a transformation environment.
• Strong interpersonal, collaboration, adaptability, and relationship management skills.
• Postgraduate qualification in Change Management will be an advantage.
• Experience in education, research, or public-sector organisations will be an advantage.

Contractual Role: This is a full time renewable contractual position for Mumbai-based candidates; the role requires full-time, on-site presence. Only shortlisted candidates will be contacted.