Café Manager

Job Description: Restaurant Manager – Café

Department: Operations

Experience Required: 8+ Years

Industry: Hospitality / Café / Food & Beverage

Employment Type: Full-Time

Job Summary

We are looking for an experienced and result-oriented Restaurant Manager with over 8 years of experience in café operations and hospitality management. The ideal candidate should have strong leadership skills, a customer-centric approach, and the ability to manage daily café operations, drive revenue, maintain service standards, and lead a team efficiently while ensuring an excellent guest experience.

Key Responsibilities

• Oversee the day-to-day operations of the café, ensuring smooth functioning and adherence to company standards.
• Manage and supervise front-of-house operations, including guest service, order management, table service, and billing.
• Lead, train, and motivate the café team to maintain high standards of hospitality and service.
• Ensure customer satisfaction by addressing guest feedback, resolving complaints, and maintaining strong guest relationships.
• Monitor sales, revenue, food costs, inventory, wastage, and operational expenses to achieve business targets.
• Coordinate with the kitchen team to ensure timely order execution, food quality, presentation, and consistency.
• Ensure compliance with hygiene, sanitation, food safety, and health and safety standards.
• Manage staff scheduling, duty rosters, attendance, leaves, and performance evaluations.
• Monitor stock levels, conduct regular inventory checks, and coordinate with vendors for timely procurement.
• Maintain accurate daily sales reports, cash handling records, and other operational documentation.
• Implement promotional activities and strategies to increase sales, improve customer retention, and enhance the café's brand image.
• Ensure adherence to company policies, standard operating procedures (SOPs), and service protocols.
• Identify operational gaps and implement corrective measures to improve efficiency and profitability.

Required Qualifications & Skills

• Minimum 8+ years of experience in the hospitality industry, preferably in café operations, casual dining, or premium cafés.
• Proven experience in independently managing café or restaurant operations.
• Strong understanding of F&B operations, service standards, inventory management, cost control, and revenue generation.
• Excellent leadership, team management, communication, and interpersonal skills.
• Good knowledge of POS systems, billing procedures, MS Excel, and daily sales reporting.
• Ability to handle customer complaints and manage high-volume operations effectively.
• Strong organisational, decision-making, and problem-solving abilities.
• Knowledge of food safety, hygiene standards, and hospitality best practices.
• A professional attitude with a strong focus on guest satisfaction and business performance.

Key Performance Indicators (KPIs)

• Achievement of monthly sales and revenue targets.
• Customer satisfaction and guest retention.
• Effective food cost, inventory, and wastage control.
• Staff productivity, attendance, and retention.
• Compliance with hygiene, service, and operational standards.
• Improvement in overall café profitability and operational efficiency.

Ideal Candidate: A hands-on hospitality professional with extensive café management experience, strong commercial awareness, and the ability to deliver exceptional guest experiences while driving operational excellence and business growth.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits

• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person