Business Development Associate

Key Responsibilities 1. Student Counselling • Provide detailed counselling on e-learning courses, certifications, and training programs. • Assess students’ educational background, learning needs, and career aspirations to recommend suitable solutions. • Explain course structures, learning outcomes, and career pathways. 2. Lead Management & Conversion • Handle inbound/outbound calls, emails, and chats for student inquiries. • Follow up on leads from various channels to ensure timely conversion. • Maintain accurate records of counselling sessions, follow-ups, and enrolments in the CRM system. 3. Course Promotion & Awareness • Educate learners about the benefits of online learning and program-specific advantages. • Represent the company at webinars, virtual education fairs, and promotional events. 4. Relationship Management • Build and maintain strong relationships with enrolled students for retention and course completion. • Provide ongoing guidance, motivation, and support throughout their learning process. 5. Reporting & Feedback • Prepare reports on lead status, counselling sessions, enrolment rates, and student feedback. • Share insights with the product and marketing teams for continuous improvement.