Business Analyst/SME

Hi

We are seeking an experienced Subject Matter Expert (SME) / Business Analyst with strong expertise across the Cisco networking ecosystem, Thousandeyes, Splunk, and Microsoft Defender. This role bridges business and technical stakeholders — combining deep, hands-on platform expertise with business analysis skills to design, implement, integrate, and optimize network performance and security observability solutions

Key Responsibilities

Subject Matter Expertise & Platform Ownership

• Serve as the go-to SME for Cisco networking technologies, ThousandEyes synthetic/real-user monitoring, the Splunk data platform, and the Microsoft Defender suite (Defender for Endpoint, Cloud, and/or Identity).
• Design, implement, and support Cisco ThousandEyes for end-to-end network and application visibility.
• Configure, administer, and optimize Splunk for log management, monitoring, dashboards, and security analytics.
• Implement and manage Microsoft Defender solutions for threat detection, investigation, and response.

Business Analysis & Requirements

• Gather, document, and translate business and technical requirements from stakeholders (network operations, security, and IT leadership) into functional specifications.
• Define and maintain data models, data dictionaries, and mapping documents across ThousandEyes, Splunk, and Defender data sources.

Data Mapping & Integration

• Design and validate data mapping schemas that correlate ThousandEyes (network/application performance), Splunk (log/event data), and Microsoft Defender (endpoint/cloud security signals) into a unified data model.
• Integrate Cisco, ThousandEyes, Splunk, Microsoft Defender, and other enterprise applications using APIs, connectors, forwarders, and automation.

Insights, Reporting & Troubleshooting

• Develop dashboards, reports, and KPIs in Splunk (and other BI tools) that combine network performance (ThousandEyes) with security posture (Defender) data.
• Identify trends, anomalies, and correlations across network and security datasets to support proactive incident detection and root cause analysis.
• Troubleshoot complex infrastructure, application, and integration issues, performing root cause analysis.

Required Skills & Experience

• 5+ years of experience in a Business Analyst, SME, or technical analyst role within network operations, security operations, or IT infrastructure domains.
• Strong hands-on experience with Cisco networking technologies (routing, switching, SD-WAN, or related Cisco platforms) and Cisco security technologies.
• Strong working knowledge of ThousandEyes — synthetic monitoring, path visualization, endpoint agents, and API-based data extraction.
• Hands-on proficiency in Splunk — SPL query writing, administration, dashboard/report creation, data onboarding, and field extraction/mapping.
• Experience with the Microsoft Defender suite (Defender for Endpoint, Defender for Cloud, and/or Defender for Identity/XDR), including alert/event data structures.

Our Website: https://nwn.ai/