Business Analyst (Laboratory Systems & QFS)

Application Deadline: 15 October 2026

Department: BizTX

Location: India

Description

Great People Work Here.

BizTX: Co-Creating WOW Through Digital Innovation

It's an exciting time to be part of BizTX at Twinings Ovaltine. At the heart of this iconic brand, we're on a mission to drive exponential growth and productivity through cutting-edge technology to transform the business globally.

We're not here to simply provide IT services. We're technology leaders and strategic partners, co-creating innovative solutions that help the business run, grow, and transform. Everything we do is guided by our commitment to WOW our consumers, customers and colleagues. WOW experiences, WOW solutions, and WOW impact.

Our people think differently. We have an exponential mindset that helps us push boundaries and shape what's next. The future at Twinings Ovaltine is full of possibility and we'd love you to be a part of it.

Role Purpose

To support digital laboratory and Quality & Food Safety (QFS) systems by ensuring accurate test specification management, effective system governance across manufacturing sites. The role acts as a key interface between laboratory operations, QFS teams, R&D, and manufacturing to maintain data integrity within global quality system.

Scope

This role involves domestic travel, currently will not involve international travel and flexibility in working hours aligned with a global role.

Key Responsibilities

• Support Laboratory Information Management System (LIMS) or QFS digital tools.
• Validate, and update laboratory test specifications and quality parameters within system platforms.
• Ensure regulatory documentation and product compliance records are up to date.
• Coordinate with R&D, Manufacturing, and Supply Chain teams for updates to quality specifications and testing protocols.
• Support system upgrades, enhancements, UAT activities, and validation documentation in line with compliance requirements.
• Assist in issue tracking, root cause analysis, and resolution related to laboratory/QFS systems.
• Provide user support and basic training on system processes and data standards.
• Contribute to continuous improvement initiatives to enhance digital quality processes and data accuracy.

Skills, Knowledge And Expertise

• Bachelor's degree in food technology / microbiology / chemistry / Life Sciences.
• 1–2 years of experience in Laboratory Systems, QFS, or Quality Operations within FMCG/CPG or manufacturing environments.
• Understanding of quality standards, compliance processes and documentation skills.
• Strong data validation and documentation skills.
• Proficiency in MS Office tools (Excel, Word).
• Analytical mindset with high attention to detail.
• Effective cross-functional collaboration and communication skills

Technical Expertise

• Understanding of GMP, HACCP, and food safety standards.
• Understanding of digital laboratory systems (LIMS) and quality management platforms.

Benefits

• Monthly phone bill maximum reimbursement limit is Rs.3000.
• Annual check-up for employee and spouse including Doctor consultation - reimbursement up to INR 15,000.
• Medical Insurance 5 lakhs Flat Coverage.
• PF and Gratuity.
• Long Service Policy.
• Life Term Policy
• Monthly Broadband Bill Reimbursement - Rs.2000 or on actual whichever is lower
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.