Business Analyst'

### Key Responsibilities

• Handle and monitor **Mantis Portal** queries and provide business support.
• Coordinate with **Business Users, IT & Operations teams** for query resolution.
• Analyse issues related to **Business Processes, Operations, IT/System & Development**.
• Track queries until **final resolution and closure**.
• Assist in gathering **business requirements, preparing User Stories**, and supporting system enhancements.
• Coordinate with **Accounts & Vendors** for operational requirements, payments and recharges.

### Required Skills

• Good **communication, analytical & problem-solving skills**.
• Basic knowledge of **IT systems and MS Excel**.
• Strong coordination and stakeholder management skills.