Job Description
- We are looking for a passionate and skilled Azure Cloud Support Engineer to join our team. As a Level 2 Support Engineer, you will be responsible for providing technical support and ensuring the smooth operation of our Azure-based infrastructure. You will work closely with our clients and internal teams to resolve issues, implement solutions, and maintain a high level of service.
- Preferred Qualifications:
- Relevant certifications such as Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, or similar.
- Experience with other cloud platforms such as AWS or Google Cloud is a plus.
- Familiarity with scripting and automation tools (PowerShell, Azure CLI, etc.).
Job Responsibilities
- Technical Support: Provide Level 1+ support for Azure cloud services, including IaaS, PaaS, and SaaS solutions.
- Virtual Machines (VMs): Assist with the deployment, configuration, and troubleshooting of Azure VMs.
- Load Balancers: Configure and manage Azure Load Balancers to ensure efficient distribution of network traffic.
- Networking: Support Azure networking services, including Virtual Networks, Network Security Groups, and VPN Gateways.
- Monitoring: Utilize Azure Monitoring tools to track the performance and health of cloud resources, and proactively identify and resolve issues.
- Backup and Disaster Recovery: Implement and manage backup and disaster recovery solutions using Azure Backup and Site Recovery.
- Documentation: Maintain detailed and accurate documentation of configurations, processes, and troubleshooting steps.
- Customer Service: Provide exceptional customer service by effectively communicating with clients and addressing their needs in a timely manner.
Location
Pune, Maharashtra, India