Azure Cloud Engineer – L2

Azure Cloud Engineer – L2

Client: HCLTech

Location: Chennai, Tamil Nadu, India

Level: L2 – Cloud Support / Operations

Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Azure Cloud Engineer – L2 to provide production support, troubleshooting, monitoring, and administration of Microsoft Azure cloud infrastructure. The candidate should have strong hands-on experience with Azure services and be comfortable handling incidents, service requests, troubleshooting, and root-cause analysis.

Key Responsibilities

• Provide L2 production support for Microsoft Azure cloud infrastructure.
• Monitor and troubleshoot Azure infrastructure and cloud services.
• Manage Azure Virtual Machines, VNets, NSGs, Storage Accounts, Load Balancers and Azure networking.
• Troubleshoot connectivity, performance, availability, and configuration issues.
• Handle incidents, service requests, changes, and escalations within defined SLAs.
• Perform Root Cause Analysis (RCA) for recurring and critical incidents.
• Monitor Azure resources using Azure Monitor, Log Analytics and Application Insights.
• Work with L1 and L3 teams for incident escalation and resolution.
• Support Azure backup, disaster recovery, and availability requirements.
• Troubleshoot Azure AD / Microsoft Entra ID, access, authentication, and RBAC-related issues.
• Perform routine maintenance, patching, configuration changes, and operational activities.
• Maintain technical documentation, SOPs, and troubleshooting guides.
• Participate in on-call/shift support when required.

Required Skills

• Strong hands-on experience with Microsoft Azure Cloud.
• Experience in L2 Cloud Support / Azure Operations.
• Azure VMs, VNets, NSGs, Storage, Load Balancer.
• Azure networking and connectivity troubleshooting.
• Azure Monitor, Log Analytics and alert management.
• Microsoft Entra ID / Azure AD, RBAC and IAM.
• Incident, Problem and Change Management.
• Strong troubleshooting and RCA skills.
• Good understanding of ITIL processes and SLA management.
• Basic scripting knowledge using PowerShell is preferred.
• Exposure to Terraform / IaC is an advantage.
• Good communication and coordination skills.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• ITIL Foundation

Candidate Preference

• Immediate Joiners / Candidates with short notice period
• Candidates currently based in or willing to relocate to Chennai
• Strong production-support and troubleshooting experience
• Candidates with experience supporting enterprise Azure environments