Associate III - Cloud Infrastructure Services

Role Description

Desktop Support Engineer (Linux) – Job Description Experience: 2+ Years Band: A3 Role Overview We are seeking a Desktop Support Engineer (Linux) with 2+ years of experience in providing end-user support, troubleshooting Linux-based systems, and maintaining desktop environments. The ideal candidate will ensure smooth IT operations, resolve technical issues, and deliver excellent user support. Key Responsibilities Provide L1/L2 support for Linux desktops, laptops, and peripherals. Install, configure, and troubleshoot Linux operating systems (Ubuntu, Red Hat, CentOS, etc.). Diagnose and resolve hardware, software, network, and application-related issues. Manage user accounts, permissions, and system access. Support printers, scanners, video conferencing systems, and other end-user devices. Perform OS patching, software installations, upgrades, and routine maintenance. Handle incident, service request, and problem tickets within defined SLAs. Assist users with email, VPN, remote access, and collaboration tools. Document troubleshooting procedures and maintain asset inventory records. Coordinate with infrastructure and security teams for issue escalation and resolution. Required Skills Hands-on experience with Linux desktop administration and troubleshooting. Knowledge of Linux commands, file systems, user management, and system logs. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with hardware diagnostics and desktop/laptop support. Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy. Strong troubleshooting, communication, and customer service skills. Preferred Skills Exposure to Windows and macOS environments. Knowledge of shell scripting and automation basics. Understanding of ITIL processes and service management. Experience supporting enterprise collaboration tools and remote users. Educational Qualification Bachelor's degree or Diploma in Computer Science, Information Technology, or related field. Linux certifications such as RHCSA, RHCE, or CompTIA Linux+ are an added advantage. Key Competencies: Technical Troubleshooting | Linux Administration | Customer Support | Incident Management | Hardware Support | Network Basics | IT Asset Management | Documentation & Reporting.

Skills

Asset Management, Infrastructure Support, Customer Support, Process Documentation, ServiceNow, Incident Management, Jira, Linux, Shell Scripting, TCP/IP, VPN