Associate, Account Operations

Company: WillWare Technologies

Role: Associate, Account Operations

Experience: 2-5 Years

Location: Chennai, Bangalore, Hyderabad, Pune, Noida, Mumbai, Kolkata, Gurugram

Work Mode: Hybrid (4 days WFO)

Core Responsibilities

• Demand & Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
• Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
• Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
• Offboarding & Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
• Compliance & Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and escalate until closed.
• Data Governance & Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
• Stakeholder Engagement & Feedback: Run regular feedback loops with clients, managers and employees, including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
• Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.

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Required Skills & Experience

• Experience: 2-5 years in account operations, delivery operations, resource or workforce management.
• Data & Analytics: Strong Excel (pivots, lookups, data clean-up), building trackers and dashboards, with high attention to detail.
• Operations & Financial Acumen: Working knowledge of utilisation, billability, non-billable hours and margin.
• Stakeholder Management: Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
• Execution & Ownership: Well organised, follows through to closure and meets tight SLAs across many parallel requests.
• Problem Solving: Practical approach to unblocking access, timesheet and process issues quickly.
• Tools & Adaptability: Quick to learn new tools; experience with workflow, BI or AI tools is a plus. Flexible to overlap with global time zones