Assistant Manager/Manager - Any Insurance - Nagpur/Bangalore - GO/JC/4833/2026

Job Title : Assistant Manager/Manager – Any Insurance

Locations : Nagpur/Bangalore

Work Model : Work from office

Candidate Expectation

Total work experience of 8+ Years in Insurance Operations (Healthcare experience will not be considered).

Minimum 15 years, Bachelor’s degree, MBA or equivalent from a reputed institution.

Preferred candidate Industry : Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description

Candidate should have 8+ years’ experience in Insurance Operations (Healthcare experience will not be considered).

• Preferred domains are Property & Casualty, Life, pensions & annuities, new business, Retirements.

Track attendance and maintain MIS for test scores etc.

Ensure that training material is updated

Provide ongoing, constructive feedback to the team

Identify gaps and plan training sessions for the existing team

Responsible for customer service turnaround within set time frames

Ensure accurate documentation of customer profiles

Handle written customer correspondence on behalf of customer

Communicate with operations staff on client issues, policy change etc

Should be able to communicate effectively with customer based out of UK

Passing the case to the relevant Q based on information given/missing

Should be able to analyze customer requirements & process cases accordingly

Meet unit level targets set for efficiencies, service levels and attrition

Candidate should be flexible with the shift timings

Mandatory key skills: Property & Casualty, Life, pensions & annuities, new business, Retirements.

Good to have skills: Transitions, Transformations, Process improvements, RPA Automation, AI