Assistant Manager Training (Pune City)

We are looking for a dynamic and performance-driven

Assistant Manager Training

to lead training initiatives for our B2B demand generation and inside-sales teams.

The role will be responsible for designing and delivering effective training programs that improve

product knowledge, sales capability, communication skills, process adherence, lead quality and overall team performance

.

The ideal candidate should have robust experience in training sales or BPO/inside-sales teams, excellent communication and presentation skills, and the ability to translate business requirements into practical, engaging learning programs.

Key Responsibilities

Training Delivery & Capability Building

• Plan and conduct

new-joiner induction and process training

for sales, lead generation and inside-sales teams.

• Conduct refresher, upskilling and performance-enhancement training programs.
• Deliver training on B2B lead generation, prospecting, qualification, customer engagement, objection handling and sales conversations.
• Train employees on campaign-specific processes, client requirements, products/services and communication standards.
• Conduct role plays, mock calls, assessments and practical learning sessions.

Training Needs & Performance Improvement

• Identify training gaps through performance data, quality reports, audits, feedback and interaction with Team Leaders/Managers.
• Develop targeted training interventions for employees and teams not meeting performance or quality expectations.
• Work closely with Operations and Quality teams to identify recurring performance gaps and implement corrective training.
• Track post-training performance and measure the effectiveness of training interventions.

Content & Learning Development

• Create and continuously improve training modules, presentations, trainer guides, assessments, call scripts and learning material.
• Keep training content aligned with changing client requirements, campaign objectives and business processes.
• Develop en .