Assistant Manager – Customer Success

SCATTER Careers Assistant Manager – Customer Success

City: Mumbai

CTC: Aligned with your experience

Annual Retention Bonus:All our salaries include a fixed component and a loyalty bonus. After you complete a year with us, the loyalty bonus is applicable.

Role & Responsibilities

• Strengthen relationships with our clients and ensure a robust NPS.
• Manage large-scale campaigns and track projects using CRM systems.
• Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
• Understand clients’ marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.
• Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.
• Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
• Stay current with industry trends, best practices, and emerging technologies to provide clients with innovative and executable solutions.
• Organize regular client training sessions and workshops to educate them on content marketing and industry developments.

Qualifications & Skills

• Bachelor’s degree in marketing, business, or a related field.
• A minimum of 3+ years’ experience in a customer success or account management role, necessarily in a digital agency or marketing environment.
• Clear understanding of content marketing and familiarity with digital marketing.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
• Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.
• Analytical mindset with the ability to appreciate data and other metrics.
• Prior experience with monthly revenue reporting and MIS reporting.
• Project management skills, with the ability to manage multiple client accounts simultaneously.
• Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
• Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.

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