Assistant Branch Manager (Inbound Banking Operations)

Acquisition Manager_Sales_0412_5984_1095284 Role Purpose: The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com] , [in.linkedin.com] Key Responsibilities Oversee daily branch operations and ensure smooth functioning. [role.com] , [in.linkedin.com] Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com] Authorize and verify customer transaction requests processed by branch staff. [role.com] Monitor branch lobby management and customer queues to enhance service quality. [role.com] Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com] Resolve customer complaints and ensure timely closure within defined TATs. [role.com] Ensure accurate account-opening documentation and compliance checks before submission. [role.com] Support branch business goals through customer engagement and relationship management. [in.linkedin.com] Preferred Skills Banking operations knowledge Customer service excellence Team handling and leadership Audit & compliance management KYC/AML understanding Communication and problem-solving skills Operational risk management [role.com] , [apna.co] Eligibility Graduate in any discipline (Banking/Finance preferred). Experience in branch banking operations, customer service, or retail banking. Knowledge of banking regulations and processes Experience Level Mid Level