Application Support Analyst Mumbai (India)

The following job opening is with Lorhan IT Services. Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many years of experience in developing & delivering SAP Digital Core and Digital Transformation Services. Enterprises today are always looking to improve their current business processes for improved ROI and efficiency, Lorhan addresses these ever-changing business needs by offering robust solutions that help customers increase operational efficiencies. Employment Equality: At Lorhan, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law. Employees support our focus on building solid customer relationships balanced with a robust risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company. Job Summary: Handling Day to day incidents, work requests, enhancements, production tickets and ad-hoc requests 24*7 application support for airlines systems and other custom applications including integrations Closing the assigned incidents as per SLAs and capturing all SLA metrics correctly and on time Completing Documentation and update Application Understanding Documents Update the activity on Service Now and JIRA on daily basis towards closure Responsible for testing all applications during patching activities on all the servers Co-ordinate with customer infra and business team