Account Manager - Marketing Agency [B2B]

Account Manager – B2B Marketing Agency

Location: Bangalore (On-site)

Experience: 3–5 years

Reporting to: Account Director / Business Director

About Zensciences

Zensciences is one of India’s largest independent B2B marketing agencies, working with global enterprises and fast-growth technology companies. We blend creativity, digital, advisory, and storytelling to help brands build relevance, reputation, and recall in complex B2B environments.

At Zensciences, account management is not just servicing — it is leadership, problem solving, delivery ownership, and long-term relationship building.

Role Purpose

This role exists to ensure that enterprise accounts are managed with strong ownership, operational discipline, responsiveness, and contextual understanding.

Success in this role looks like

• strong client trust in enterprise marketing roles,
• smoother delivery,
• healthier account growth,
• stronger team coordination,
• and consistently high-quality output.

Key Responsibilities

• Enterprise Marketing & Account Management
• Build and manage strong working relationships with client stakeholders across B2B accounts
• Understand client business priorities, challenges, and marketing goals deeply
• Act as a key point of coordination between clients and internal teams
• Bring proactive thinking, recommendations, and contextual understanding into ongoing engagements
• Delivery & Operational Excellence
• Drive smooth day-to-day delivery across creative, digital, content, web, and campaign workstreams
• Ensure timelines, quality standards, responsiveness, and operational expectations are consistently met
• Improve delivery coordination, planning, reviews, and communication across teams
• Reduce operational gaps, rework, and workflow inefficiencies
• Business Growth, Revenue & Account Health
• Meet revenue targets, support account growth through upsell opportunities
• Maintain visibility into account health, delivery risks, workload planning, and operational priorities
• Support business reviews, reporting, and internal planning discussions
• Help ensure accounts operate efficiently and sustainably
• Team Coordination & Leadership
• Work closely with content, creative, digital, web, and production teams across projects
• Coordinate workflows and priorities across multiple stakeholders and timelines
• Mentor junior account managers or executives where required
• Build a culture of ownership, responsiveness, collaboration, and accountability
• Problem Solving & Communication
• Handle delivery challenges, escalations, and changing priorities calmly and proactively
• Communicate clearly and effectively across clients, leadership, and internal teams
• Balance speed, quality, and stakeholder expectations in fast-moving environments

Desired Skills & Experience

• 3–5 years of experience in account management, client servicing, or project leadership roles within agency or marketing environments
• Strong understanding of B2B marketing and enterprise client environments
• Experience managing integrated workstreams across content, creative, digital, web, and campaigns
• Strong communication, coordination, and stakeholder management skills
• High ownership mindset with strong operational thinking
• Ability to manage multiple projects and priorities simultaneously
• Calm under pressure and comfortable handling ambiguity