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Shakthipriya T

Associate Support Engineer

  • Chennai, TN
  • 10 years

Available From: Available

    Candidate's About

    IT professional with nearly 7 years of experience in software deployment support, QA testing, and execution of development and automation projects across industries. Expertise in software testing, defect tracking and implementing Agile methodology. Strong communication and problem-solving skills, with a passion for automation and operational excellence.

    Work & Experience

    A

    Associate Support Engineer

    Aug 16 - PRESENT

    Technology

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      Java
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      HTML
    • Directing end-to-end support for software deployment
    • Providing resolutions for incoming tickets and troubleshooting tasks
    • Collecting, analyzing, and summarizing software bugs and defects using Jira
    • Directing production activities for BAU and RTB, including providing permanent fixes to user queries
    • Acting as a SPOC for overall business metrics support to stak...
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    Associate

    May 09 - Apr 10

    Technology

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      SQL
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      JavaScript
    • Maintained cross-functional collaboration with all stakeholders for requirements gathering
    • Communicated with the client to obtain an understanding of the environment, challenges, and escalation processes
    • Worked with the Quality Assurance Team to help develop and execute User Acceptance Testing (UAT) and regression testing.
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    Project Assistant- ERPS

    May 09 - Apr 10

    Technology

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      JavaScript
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      SQL
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      (.NET) Basic
    • Worked with stakeholders across the organization to gather requirements for new systems and reports
    • Supported clients in a cross-functional environment, performed an analysis based on requirements analysis and technical evaluation
    • Developed Payroll module for SRF and JRF using VB.NET
    • Developed application for file search using Google Custom Search
    • Executed U...
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    Analyst

    Jun 07 - May 09

    Technology

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      SQL
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      JavaScript
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      Java
    • Collecting and analyzing data to inform business decisions
    • Creating detailed reports and presentations to communicate findings and recommendations to management
    • Identifying trends and patterns in complex data sets to support strategic business planning
    • Working with cross-functional teams to develop and implement data-driven solutions to improve business performance<...
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    Education

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    B.E. (Computer Science and Engineering)

    Anna University
    2004 - 2007

    Certificates

    J

    Core Java Course

    JIT Academy