Candidate's About
I have 4 years of experience as a Technical Support Engineer at ConnectWise. Skilled in AWS services like EC2, S3, ELB, Auto Scaling Groups, EBS, RDS, and IAM. Passionate about technology, I enjoy architecting, designing, implementing, and supporting cloud-based infrastructure. Continuously learning and staying updated through online courses, conferences, and AWS documentation.
Work & Experience
TTechnical Support L1
Mar 21 - PRESENT
- Responsible for architecting, designing, implementing, and supporting cloud-based infrastructure and solutions.
- Demonstrating a good understanding of AWS services like EC2, S3, ELB, Auto Scaling Groups, EBS, RDS, and IAM.
- Utilizing IAM for creating roles, users, and groups, and implementing MFA for enhanced security.
- Maintaining monitoring and alerting of production...
Read More FFunctional Support Analyst
Feb 20 - Aug 20
- Worked as a Functional Support Analyst at PaySquare Consultancy Limited, Pune (role and details not provided) in the past.
- Provided functional support to clients, addressing their queries and issues related to software applications.
- Conducted analysis and troubleshooting of software functionality to identify and resolve issues.
- Collaborated with cross-functional tea...
Read More TTechnical Support Engineer
Dec 17 - Aug 19
- Worked as a Technical Support Engineer at Concentrix, Pune (role and details not provided) in the past.
- Provided technical assistance to clients, troubleshooting and resolving software and hardware issues.
- Handled incoming support tickets and inquiries, ensuring timely and accurate resolution.
- Collaborated with cross-functional teams to diagnose and resolve complex ...
Read More Education
FMaster in Computer Science
Fergusson College2015 - 2017
MBachelor in Computer Science
Modern College2010 - 2015
Certificates
ROracle DBA 11g (08/2016 - 10/2016)
Radical Technologies2016 - 2016