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Mrudul Bhokare

Technical Support L1

  • Pimpri-Chinchwad, MH
  • 4 years
Notice Period: 60 Days

    Candidate's About

    I have 4 years of experience as a Technical Support Engineer at ConnectWise. Skilled in AWS services like EC2, S3, ELB, Auto Scaling Groups, EBS, RDS, and IAM. Passionate about technology, I enjoy architecting, designing, implementing, and supporting cloud-based infrastructure. Continuously learning and staying updated through online courses, conferences, and AWS documentation.

    Work & Experience

    T

    Technical Support L1

    Mar 21 - PRESENT

    Technology

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      SQL
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      AWS
    • Responsible for architecting, designing, implementing, and supporting cloud-based infrastructure and solutions.
    • Demonstrating a good understanding of AWS services like EC2, S3, ELB, Auto Scaling Groups, EBS, RDS, and IAM.
    • Utilizing IAM for creating roles, users, and groups, and implementing MFA for enhanced security.
    • Maintaining monitoring and alerting of production...
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    F

    Functional Support Analyst

    Feb 20 - Aug 20

    Technology

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      SQL
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      Java

    Tools

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      Docker
    • Worked as a Functional Support Analyst at PaySquare Consultancy Limited, Pune (role and details not provided) in the past.
    • Provided functional support to clients, addressing their queries and issues related to software applications.
    • Conducted analysis and troubleshooting of software functionality to identify and resolve issues.
    • Collaborated with cross-functional tea...
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    T

    Technical Support Engineer

    Dec 17 - Aug 19

    Technology

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      Kubernetes

    Tools

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      Docker
    • Worked as a Technical Support Engineer at Concentrix, Pune (role and details not provided) in the past.
    • Provided technical assistance to clients, troubleshooting and resolving software and hardware issues.
    • Handled incoming support tickets and inquiries, ensuring timely and accurate resolution.
    • Collaborated with cross-functional teams to diagnose and resolve complex ...
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    Education

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    Master in Computer Science

    Fergusson College
    2015 - 2017
    M

    Bachelor in Computer Science

    Modern College
    2010 - 2015

    Certificates

    R

    Oracle DBA 11g (08/2016 - 10/2016)

    Radical Technologies
    2016 - 2016