Candidate's About
Experienced in optimizing customer experiences and operational efficiency through meticulous data analysis and collaboration. Skilled in enhancing product information and resolving software issues, achieving notable improvements in customer satisfaction, delivery times, and system performance. Proficient in mentoring, problem-solving, and driving continuous improvement across diverse projects and teams.
Work & Experience
SSenior Catalog Associate
Dec 21 - PRESENT
Technology
Data Quality and Compliance
- Validating vendor information and ensured accurate content upload on Amazon detail page, collaborating with stakeholders to optimize product descriptions for improved customer engagement Maintaining adherence to company standards, ensuring all website content meets established guidelines for a seamless customer experience Resolving operational defects at warehouse and customer levels using...
Read More DData Analyst
Dec 20 - Nov 21
- Onboarding Point of Contact POC for new hires in ALEXA trained and mentored 5 individuals to achieve production readiness within 2 weeks Implemented data analysis techniques to enhance Alexa's natural language understanding, resulting in improved customer experience CX quality metrics and positive business impact Proficient in process annotation and data analysis tasks, adept at handling l...
Read More SSoftware Engineer
Feb 19 - Jan 20
- Collaborated with support personnel, developers, and software designers to design, develop, and troubleshoot software programs. Communicated with internal teams and external clients to resolve software application issues .Defined, developed, and documented application and business requirements for projects. Designed and monitored software performance tests to correct errors and enhance pro...
Read More AAssociate Software Engineer
Apr 18 - Dec 18
- Provided tailored solutions addressing customer business needs and software issues Developed industry-specific solutions, including interfaces, forms, and other specifications Collaborated with functional consultants to analyze business requirements, estimate development time, and produce technical documentation Proposed enhancements to optimize operations and address challenges with Manag...
Read More Additional Projects
The Impact of E-Commerce on Supply Chain Management
MBA Student
Conducted in-depth research to analyze the influence of e-commerce on supply chain
management practices. Explored key drivers, challenges, and best practices in the evolving ecommerce
landscape. Investigated areas such as improved inventory management, increased
order fulfillment efficiency, enhanced customer experience, and the integration of technology in
supply chain processes. Made recommendations for optimizing e-commerce supply chains and
improving overall performance.
View DetailsEducation
NMBA
Narsee Monjee Institute of Management Studies2021 - 2023
KB.Tech
Karunya University2013 - 2017
Achievements
- Got 2 accolades for exemplary work
- Won First Among Equals Award 2 times