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Arha Nair

Catalog Lead

  • Chennai, TN
  • 4 years
Notice Period: 30 Days

    Candidate's About

    Experienced in optimizing customer experiences and operational efficiency through meticulous data analysis and collaboration. Skilled in enhancing product information and resolving software issues, achieving notable improvements in customer satisfaction, delivery times, and system performance. Proficient in mentoring, problem-solving, and driving continuous improvement across diverse projects and teams.

    Work & Experience

    S

    Senior Catalog Associate

    Dec 21 - PRESENT

    Technology

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      Advance Excel
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      Data Analysis
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      Data Quality and Compliance
    • Validating vendor information and ensured accurate content upload on Amazon detail page, collaborating with stakeholders to optimize product descriptions for improved customer engagement Maintaining adherence to company standards, ensuring all website content meets established guidelines for a seamless customer experience Resolving operational defects at warehouse and customer levels using...
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    D

    Data Analyst

    Dec 20 - Nov 21

    Technology

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      Data Analysis
    • Onboarding Point of Contact POC for new hires in ALEXA trained and mentored 5 individuals to achieve production readiness within 2 weeks Implemented data analysis techniques to enhance Alexa's natural language understanding, resulting in improved customer experience CX quality metrics and positive business impact Proficient in process annotation and data analysis tasks, adept at handling l...
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    S

    Software Engineer

    Feb 19 - Jan 20

    Technology

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      SQL (Basic)
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      SAP
    • Collaborated with support personnel, developers, and software designers to design, develop, and troubleshoot software programs. Communicated with internal teams and external clients to resolve software application issues .Defined, developed, and documented application and business requirements for projects. Designed and monitored software performance tests to correct errors and enhance pro...
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    Associate Software Engineer

    Apr 18 - Dec 18

    Technology

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      SAP ABAP
    • Provided tailored solutions addressing customer business needs and software issues Developed industry-specific solutions, including interfaces, forms, and other specifications Collaborated with functional consultants to analyze business requirements, estimate development time, and produce technical documentation Proposed enhancements to optimize operations and address challenges with Manag...
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    Additional Projects

    The Impact of E-Commerce on Supply Chain Management

    MBA Student

    Conducted in-depth research to analyze the influence of e-commerce on supply chain

    management practices. Explored key drivers, challenges, and best practices in the evolving ecommerce

    landscape. Investigated areas such as improved inventory management, increased

    order fulfillment efficiency, enhanced customer experience, and the integration of technology in

    supply chain processes. Made recommendations for optimizing e-commerce supply chains and

    improving overall performance.

    • supply chain management
    • report writing
    • research and analysis
    View Details

    Education

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    MBA

    Narsee Monjee Institute of Management Studies
    2021 - 2023
    K

    B.Tech

    Karunya University
    2013 - 2017

    Achievements

      • Got 2 accolades for exemplary work
      • Won First Among Equals Award 2 times