Sanket Kulkarni

• Implemented Dynamics 365 Service Module for global customer product quality issues and integrated with MS Portals to register tickets in CRM.
• Customized Dynamics 365 based on assigned user stories.
• Mentored junior team members and provided guidance for their issues.
• Created a POC for SharePoint document storage requirements for different types of cases and apps.
• Integrated SharePoint into project apps based on the POC.
• Designed and developed a Power Automate flow to check if documents are present in SharePoint.
• Designed and developed a Power Automate flow to create required folder hierarchy based on case type.
• Worked on this part-time project in addition to main project responsibilities.

• Implemented Dynamics 365 Service Module for insurance claims by customers with three different Model Driven Apps based on business requirements.
• Customized Dynamics 365 based on user and business requirements.
• Performed daily BAU activities and health checks for Legal Service application support.
• Identified root causes of issues for business users and resolved in a timely manner.
• Modified Forms, JavaScript, and Plugins as per user requirements.
• Utilized Microsoft Power Platform to implement new projects using Power Automate and PowerApps.
• Designed and developed Power Automate Flow for creating cases in Dynamics using external system data feed.
• Created a C# based Console application for data extraction and deletion for legacy data.
• Performed incident closure, request closure, and change task creation in Service Now.
• Provided production support, including incident analysis, debugging, and issue resolution.

• Developed a Case Management application for check clearance issues and processes with IBM FileNet P8 5.2 backend and Angular JS frontend.
• Utilized Windows Service applications for automation of daily tasks and complex business logic for data processing.
• Led a team of 4 and delivered crucial components of the PNC application, including Daily Data processor, Report Generator, and QC Processor.
• Translated complex requirements into manageable modules and assigned tasks to team members.
• Designed and developed a VB.Net-based Windows service for the daily processing of large amounts of data for a complex project module.
• Developed a unique method of sampling cases for Quality Control using a VB.Net-based Windows Service application.

• Worked on a project to enhance existing functionality for a bank to send letters to customers.
• Made additions of a few more types of letters and improved performance of the existing mechanism.
• Led a team of 4 and delivered two critical SLA-based components for successful generation of letters sent to bank customers.
• Followed an Agile development model and responsible for attending Daily Scrum meetings, completing work, and updating progress in JIRA tool.

• EIC was an in-house .Net-based Image Capture tool developed for capturing document pages for archival into FileNet.
• Worked on a modification of the application's look and feel to improve the user experience.
• Responsible for designing and developing the new user interface.
• Responsible for performing unit testing and integration testing of various connecting applications.

• The project was focused on enhancing the existing business logic of the LSI application, a case management system using IBM FileNet P8 5.2.
• .Net-based Windows Services were built to handle the backend processing of data and integration with external systems.

Responsibilities included:

• Designing and developing .Net-based Windows Service applications to integrate the LSI application with external systems.
• Upgrading 10 Windows Service components critical to the functioning of the LSI application.

• Developed a Microsoft.Net based Windows application for generating reports based on swipe records of ODC.
• Maintained and enhanced the Swiper application alongside the side project.
• Created reports based on average in-time of the associate in the ODC using the Windows application.
• Performed BAU activities while working on the side project.

• Project goal: Upgrade IBM FileNet from version 4.5 to 5.8 for multiple Case Management apps used for storing documents and metadata of cases
• Upgraded 50+ Windows service apps implementing backend business logic for FileNet-based Case Management apps
• Worked with multiple teams including Mainframe systems to establish integration between FileNet and other systems
• Solved existing problems within Windows Services Implementation
• Trained junior associates on FileNet ECM Tool.

• Training program by TCS.
• Covered learning in Web Technologies and Soft Skills.