UI/UX Specialist (E-commerce)

Mudcy is a Shopify-focused eCommerce growth and development agency working with fast-growing D2C brands across fashion, beauty, fragrance, lifestyle, and consumer products. We help brands improve customer experience, conversion rates, and revenue through design, development, and CRO.

Position: UI/UX Specialist (E-commerce)Experience Required

• 2–5+ years of experience in UI/UX design for eCommerce brands
• Experience working with Shopify, D2C, or online retail brands
• Strong understanding of customer journeys, conversion optimization, and user behavior

Key ResponsibilitiesUX Audits & Analysis

• Conduct detailed website audits and identify UX issues affecting conversions.
• Review customer journeys across Homepage, Collection Pages, PDP, Cart, Checkout, and Account Pages.
• Analyze user behavior and identify friction points, drop-offs, and usability issues.
• Benchmark competitor websites and industry best practices.

Strategy & Optimization

• Suggest improvements to increase conversion rates, AOV, retention, and overall customer experience.
• Recommend new functionalities, features, and design enhancements.
• Create wireframes, user flows, and UX recommendations based on business goals.
• Prioritize opportunities based on impact and implementation effort.

Design Collaboration

• Work closely with UI Designers to translate UX recommendations into high-converting designs.
• Review and provide feedback on design deliverables before development.
• Ensure consistency in design systems, branding, and usability standards.

Development Collaboration

• Work with Shopify developers to ensure accurate implementation of approved designs.
• Create clear implementation briefs and acceptance criteria.
• Conduct QA testing to verify UX and design requirements are correctly implemented.
• Suggest technical approaches for implementing new features and functionalities.

CRO & Experimentation

• Identify A/B testing opportunities.
• Develop hypotheses and recommendations to improve conversion rates.
• Monitor performance and measure the impact of UX improvements.

Requirements

• Strong portfolio showcasing eCommerce and conversion-focused projects.
• Deep understanding of eCommerce UX best practices.
• Experience with Figma and modern design workflows.
• Knowledge of CRO principles and customer psychology.
• Ability to communicate effectively with designers, developers, and stakeholders.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience working with brands generating $1M+ annual revenue.
• Shopify experience is highly preferred.
• Experience with tools such as Hotjar, Microsoft Clarity, GA4, Mixpanel, or similar analytics platforms.
• Understanding of mobile-first design and responsive experiences.

Success Metrics

• Number of UX audits completed.
• Conversion uplift from implemented recommendations.
• Reduction in customer journey friction points.
• Improvement in engagement and conversion metrics.
• Speed and quality of implementation coordination between design and development teams.