Telecom Project Manager

Job Summary

We are looking for an experienced Telecom Project & Business Development Manager who can independently manage existing telecom projects, maintain strong customer relationships, recruit and onboard field resources, and expand manpower deployment opportunities within existing customer accounts.

The ideal candidate should understand telecom field operations and possess excellent communication, customer handling, negotiation, and team management skills.

Key Responsibilities

Customer Management

• Single point of contact for assigned customers.
• Conduct regular customer meetings.
• Understand upcoming manpower requirements.
• Resolve customer escalations.
• Maintain SLA and service quality.

Business Growth

• Identify additional deployment opportunities.
• Increase manpower within existing customer accounts.
• Build long-term customer relationships.
• Negotiate commercials wherever applicable.
• Coordinate with management on expansion plans.

Recruitment & Onboarding

• Recruit Field Engineers and Technicians.
• Conduct interviews.
• Verify technical skills.
• Complete onboarding documentation.
• Ensure manpower availability as per customer demand.

Operations

• Manage field engineer attendance.
• Coordinate deployment across circles.
• Monitor daily project execution.
• Ensure timely reporting.
• Track productivity and utilization.

Technical Understanding

Candidate should possess working knowledge of

• Point-to-Point (PTP)
• Point-to-Multipoint (PTMP)
• RF Basics
• Microwave Radios
• UBR Installation
• FTTH
• Ethernet Switching
• IP Addressing
• VLAN Basics
• Router Configuration (Basic)
• Fiber Optics
• Power and PoE

Hands-on expertise is not mandatory, but the candidate must understand the technologies sufficiently to communicate with customers and field engineers.

Required Skills

• Excellent communication skills
• Strong customer handling ability
• Leadership skills
• Team management
• Recruitment and onboarding
• Conflict resolution
• Negotiation
• Project management
• Microsoft Excel
• Microsoft Word
• PowerPoint
• Email communication

Preferred Industry

• Telecom Infrastructure
• Wireless ISP
• Broadband
• FTTH
• Microwave
• RF Deployment
• Network Implementation
• Managed Services

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT)
• SLA Compliance
• Number of engineers deployed
• Increase in deployed manpower
• Recruitment turnaround time
• Employee retention
• Escalation closure time
• Monthly business growth from existing customers
• Revenue generated through manpower expansion