Technical Consultant (Backend Developer / Database Developer)

Location: Hyderabad

Level: Support Role

Department: Professional Services

Working Pattern: Work from Office

Benefits: Benefits at Ideagen

Salary: To be discussed at next stage

We are seeking a Technical Consultant Executive who is responsible for taking technical task in new customer implementations and providing technical service to existing customers on customer reported /requested technical issues/services. This includes data correction, data extractions and data loading at all times and ensuring that all the necessary action is taken to resolve a customer reported technical issues/requests.

Responsibilities

Technical tasks on new implementation like configuration, data loading, branding changes etc

Investigate technical Issues

Manage the resolution process for customers relating to data and applications for a particular Module

Track the technical issues and proactively emails/updating team with a status update or resolution mail

Accept additional projects or areas of responsibility that will improve the team's performance

Proactively contribute to the Technical Consultants team and the achievement of its goals.

Participate in Product Reviews and provide inputs for Improvements

Skills and Experience

Skills & Qualification

SQL Server, SSIS and PowerBI with 3 years industry experience

Excellent Communication, Quality Focus, Problem Solving, Documentation Skills, Logical Thinking, Analyzing Information, Multi-tasking etc

BTech, MCA or MSc. In computers would be desirable

MongoDB knowledge added advantage

Requirements

Detail orientated with sound information of Problem-Solving skills

Experience in customer technical service or working knowledge in SQL server

The ability to learn and become experts in EHS Module/Product and develop a sound technical understanding

Willingness to undertake additional projects and responsibilities from time to time

Flexibility with work times Technical Consultant (Backend Developer / Database Developer)