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Tech Support Executive |Multiple|1+years

  • ProPMO Services Private Limited
  • Multiple
  • 1 - 3 Yrs

Job Description

  • Customer facing role for first level Application/Implementation/Technical Operation Support Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week. Excellent written and verbal communication.
  • 1 to 2 years Application/Implementation/Technical Operation support experience
  • Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
  • Working in experience in multi team environment
  • Able to categories issues/tickets and reach out to needed team members quickly
  • Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
  • Good English and Hindi communication skills and good inter-personnel skills.
  • Articulate and writing skills
  • skills- PHP/Mysql/SQL Query handling/Advance Excel/PowerPoint/ Pivot Tables/Ticket raising/ Issue solving/Customer Interaction/Coordinatio

Job Responsibilities

  • Good in PowerPoint and Advance Excel and should be able to create pivot tables and charts from the data set.
  • Should have a stable WiFi at home to WFH if required.
  • Good English and Hindi communication skills and good inter-personnel skills.
  • Able to categories issues/tickets and reach out to needed team members quickly
  • Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
  • Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.

Location

Bangalore Urban, Karnataka, India

Kolkata, West Bengal, India

Pune, Maharashtra, India

Mumbai, Maharashtra, India

Thane, Maharashtra, India

Chennai, Tamil Nadu, India

Noida, Uttar Pradesh, India