Customer facing role for first level Application/Implementation/Technical Operation Support Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week. Excellent written and verbal communication.
1 to 2 years Application/Implementation/Technical Operation support experience
Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
Working in experience in multi team environment
Able to categories issues/tickets and reach out to needed team members quickly
Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
Good English and Hindi communication skills and good inter-personnel skills.
Good in PowerPoint and Advance Excel and should be able to create pivot tables and charts from the data set.
Should have a stable WiFi at home to WFH if required.
Good English and Hindi communication skills and good inter-personnel skills.
Able to categories issues/tickets and reach out to needed team members quickly
Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
Location
Bangalore Urban, Karnataka, India
Kolkata, West Bengal, India
Pune, Maharashtra, India
Mumbai, Maharashtra, India
Thane, Maharashtra, India
Chennai, Tamil Nadu, India
Noida, Uttar Pradesh, India
About Company
ProPMO Services has been founded by industry veterans with over three decades of P3M experience. We align Project, Program, and Portfolio management practices at enterprises to the industry benchmark.
Through our PMO consulting and digital solutions, we enable our customers across industry segments to realize benefits in terms of Planned profitability through project management excellence, Increased customer and stakeholder satisfaction, Reduced waste of resources and rework, Increased morale of employees.
“ We can make your mission to accomplish Business excellence possible with effective consulting, implementation and adoption of People, Process, and Digital transformations, all integrated seamlessly ”