Team Lead Accounts Receivables

Responsible for review of team operations, specialized transactions, and service quality.Ensure accurate processing of revenue reporting as per agreed timelines. Should be able to drive metric driven billing process to create positive impact on the credit control processManage the team and ensure all the work is done with in stipulated time and service level agreements are always green.Customer statements are updated and available with proper integrity, timeliness, and accuracy. Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needsDirect process to ensure proper controls are in place for the team and direct efforts to ensure team productivity is measured, scored, and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues.Close integration with other Process as performed jobs may affect service delivery to them, offer value-added service, offer improved service.Ultimately accountable for all aspect of service delivery in his/her regional process – quality, efficiency, effectiveness, internal controls, risk and an excellent customer experienceDefining KPO of team members Mid Term & Yearly appraisal of team members

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