Studio Sales Manager

Studio Manager is responsible for overseeing the overall experience of the clients along with overseeing the day-to-day operations of the studio. The Studio Manager is responsible for ensuring the Studio Trainers/Instructors and all staff members provide exceptional customer service while assisting clients throughout their entire experience.

Roles & Responsibilities

• Studio Management:
• Drive sales, retail and membership, through customer relations at the studio.
• Create reports and establish monthly sales goals.
• Responsible for overseeing overall studio maintenance.
• Basic troubleshooting surrounding the equipment.
• Communicate and follow up with vendors when necessary.
• Ensure that all studio signage is accurate and up to date.
• Monitor auto pays, billing, invoices and any other billing needs.
• Staff Management:
• Create and manage all trainers scheduling. Manage the front desk team.
• Oversee and assist all Studio Trainers and their relative responsibilities when

needed.

• Managing client attendance, updating payment information and updating announcement on group/social media.
• Update senior management on weekly, monthly and annual performance of the studio.
• Client Relations:
• Answer phone calls and messages in a professional manner. Ensure texts are responded to timely.
• Deliver exceptional customer service by addressing and resolving customer concerns and questions.
• Properly train staff to be able to interact with clientele, train them with the knowledge and responses required to handle client questions and direct them to the Manager when needed.
• Marketing:
• Responsible for overseeing daily posting to social media AM/PM to stay in front of clients and communicate important and relevant studio information.
• Responsible for overseeing Studio Trainer’s task of acquiring videos, photos and other forms of content for social media daily.
• Gather and ensure that all marketing assets are finalized for events, promotions, and challenges.
• Work with outsourced team on targeted ads by creating content and copy.
• Brainstorm and implement new marketing tactics with the outsourced team to boost sales.

Skills Required

• Excellent communication skills and well presented. English language fluency is mandatory.
• Good with technology and basic computer skills.
• Handling of POS System. (Training will be provided based on the software)
• Strong customer service and social interaction skills demonstrating patience & cooperation. Previous background in handling clients preferred.
• Passion for fitness and a genuine interest in the care and wellbeing of clients.
• Strong attention to detail and accuracy.
• Highly organized and ability to prioritize and meet deadlines.
• Trustworthy and ability to handle confidential information.
• Work as a member of a cohesive team with all clients, staff members and visitors.
• Professional, punctual, soft-spoken, reliable, hygienic and neat.

Note: Shifts include early mornings and/or evenings and weekends. Must be flexible to stay late and accommodate changes in studio class times.

Candidates having prior knowledge and interest in Pilates and Fitness are encouraged

to apply.

Qualification

Graduate, 2-3 years of experience in relevant field.

Interested candidates please share resume at: pa.andheri@srt10.in