ServiceNow Developer – Integration Specialist

ServiceNow – E-Bonding Integration Specialist

Location: Chennai

Experience: 8+ years

Job Type: Full-time

Responsibilities

• Design, develop, configure, and support ServiceNow e-Bonding integrations with external ITSM platforms.
• Develop and maintain REST/SOAP integrations using ServiceNow Integration Hub, Scripted REST APIs, and Import/Export APIs.
• Design and implement bidirectional synchronization for incidents, requests, changes, CMDB, comments, work notes, and attachments.
• Develop and customize Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Integration Hub spokes.
• Configure OAuth, API authentication, and secure integration patterns.
• Implement attachment synchronization using the standard ServiceNow Attachment API and other supported integration mechanisms.
• Develop field mappings, state mappings, and transformation logic between ServiceNow and external systems.
• Troubleshoot integration failures, API issues, authentication errors, and data synchronization problems.
• Work closely with middleware teams (Boomi, MuleSoft, iHub, or equivalent) to support end-to-end integration flows.
• Participate in integration workshops, technical design discussions, API reviews, and solution documentation.
• Prepare technical design documents, field mapping documents, API specifications, and deployment guides.
• Perform unit testing, integration testing, and support User Acceptance Testing (UAT).
• Follow ServiceNow development best practices and maintain solution quality throughout the implementation lifecycle.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in ServiceNow ITSM modules, including Incident, Request, Change, Problem, and CMDB.
• Experience developing ServiceNow integrations using REST APIs, SOAP APIs, Integration Hub, and Scripted REST APIs.
• Strong knowledge of JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Experience with OAuth, REST authentication mechanisms, and API security.
• Experience integrating ServiceNow with external enterprise applications and ITSM platforms.
• Strong understanding of JSON, XML, HTTP methods, and API troubleshooting.
• Experience with attachment handling, comments synchronization, and state mapping across integrated systems.
• Excellent analytical, troubleshooting, and communication skills.
• Experience working in Agile delivery environments.

Preferred Skills

• ServiceNow-to-ServiceNow e-Bonding implementations.
• Integration with third-party ITSM platforms.
• Bidirectional synchronization of Incident, Request, Change, CMDB, comments, and attachments.
• Enterprise API integration and middleware-based solutions.