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Senior Information Developer/Technical Writer|Multiple|5+Years

  • Mindtickle
  • Multiple
  • 5 - 7 Yrs

Job Description

  • Technical writer in SaaS companies for 5-7 years
  • Strong written and verbal communication skills
  • Tailors content for different user personas and global audiences
  • Proficient in style guides like the Microsoft Manual of Style
  • Experience in agile development model
  • Familiarity with tools: MS Office, G Suite, JIRA
  • Proactive attitude, drives projects from ideation to deployment

Job Responsibilities

  • Develop comprehensive documentation, technical articles, and support FAQs
  • Collaborate across teams to enhance Help Site content
  • Partner with Product Managers and Engineering for new functionality documentation
  • Enhance user experience through improved accessibility and discoverability
  • Collaborate with SMEs throughout development and delivery
  • Manage program metrics for documentation effectiveness
  • Maintain project plans for development and delivery
  • Utilize AI-based tools for optimized documentation processes
  • Contribute to standards for consistent deliverables
  • Assist in training and mentoring team members


Bengaluru, Karnataka, India

Pune, Maharashtra, India