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Senior Information Developer/Technical Writer|Multiple|5+Years

  • Mindtickle
  • Multiple
  • 5 - 7 Yrs

Job Description

  • Technical writer in SaaS companies for 5-7 years
  • Strong written and verbal communication skills
  • Tailors content for different user personas and global audiences
  • Proficient in style guides like the Microsoft Manual of Style
  • Experience in agile development model
  • Familiarity with tools: MS Office, G Suite, JIRA
  • Proactive attitude, drives projects from ideation to deployment

Job Responsibilities

  • Develop comprehensive documentation, technical articles, and support FAQs
  • Collaborate across teams to enhance Help Site content
  • Partner with Product Managers and Engineering for new functionality documentation
  • Enhance user experience through improved accessibility and discoverability
  • Collaborate with SMEs throughout development and delivery
  • Manage program metrics for documentation effectiveness
  • Maintain project plans for development and delivery
  • Utilize AI-based tools for optimized documentation processes
  • Contribute to standards for consistent deliverables
  • Assist in training and mentoring team members

Location

Bengaluru, Karnataka, India

Pune, Maharashtra, India

About Company

Mindtickle helps businesses grow revenue and retain customers by improving performance in sales and customer support teams. Our award-winning Revenue Enablement Platform combines on-the-job learning with customer engagement activities. This unified approach helps managers and enablement teams to capture data on rep behaviors, benchmark them with ideal rep profiles, and improve their performance with personalized training and coaching. Brands like Cisco, Splunk, Henkel, Juniper Networks, and Janssen use Mindtickle to increase productivity for customer-facing teams.