Senior Cloud Engineer Azure (L2)

Job Description

Job Description – Level 2 Engineer Azure

Eligibility Criteria

• Should have worked as a Level 2 Azure engineer for at least 3 years.
• Should have at least 4-5 years of total working experience
• Should be a Graduate or Above
• Should have extensive working knowledge of MS Fabric, Synapse, Communication Services & IOT - Internet Of Things.
• Should have prior experience in supporting Azure infrastructure & Virtualization technologies
• Must have Certifications like DP-600, DP-203, AZ-220, AZ 104, AZ-500, AZ-700, AZ-140, AZ-400, AI-102, Azure Solutions Architect Expert (AZ-305), etc.

Principal Responsibilities

• Manages overall personnel, performance, daily operations, and discipline of self
• The position will be responsible for providing remote support for IT infrastructure
• Drive specific improvement projects as required by the Management Team from time to time
• Be accountable and responsible for actions taken
• Take ownership of tasks assigned
• Maintain & update complete infrastructure for delegated clients hosted on the cloud, VM Ware, or on-premises environments.
• Troubleshoot & manage MS Fabric, Synapse, Communication Services & IOT - Internet Of Things and Azure infrastructure.
• Troubleshoot & manage Microsoft Azure client’s issues daily.
• Platform Monitoring and Management
• Virtual Machine monitoring and management
• Perform regular data & system backups as required for servers
• Optimize system parameters for best performance
• Establishing & maintaining technical and administrative procedures for Information systems
• Upgrading Operating Systems as needed to improve efficiency and consistency
• Maintain & Manage the RMM platform with a proactive approach
• Maintain & manage the Service desk platform with best practices
• Should have good exposure to troubleshooting complex cloud issues and ensure smooth operations of cloud environments.
• Delivering Weekly, Monthly and Quarterly reports for backups, Server and Network availability
• Performing Patching Activities as per the schedules
• Performing monthly and quarterly test restores and DR drills.

Technical Skills

• Extensive knowledge of Windows 10, Server 2012, 2016, 2019, 2022 + and LINUX server OS
• Platform Monitoring and Management
• Virtual Machine monitoring and management
• Patch Management for Windows and Linux Servers
• Azure IoT Developer, Azure Communication Services Monitoring & Management.
• Azure Data Engineer and Data Analyst, Monitoring & Management.
• Azure Security Monitoring & Management
• Azure Storage Monitoring & Management
• Azure Backup Monitoring & Management
• Good work exposure with Azure Monitor and Advisor.
• Good understanding of Azure IAAS, PAAS, SAAS and Windows Server Environment.
• Extensive knowledge of SMTP, POP3 and Exchange mail protocols
• Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting
• Able to troubleshoot complex Azure Environmental Issues.
• Good understanding of configuration and troubleshooting MS Fabric, Synapse, Communication Services & IOT, Azure VMs, Vnets, NSGs, Load Balancers, Storage Accounts, Web app Services, MFA and SSO setup for Enterprise applications, backup and restore, Disaster recovery etc.
• Able to analyze Azure Logs and provide RCA of the reported issues
• Should have relevant knowledge of on-prem & Azure Hybrid Environment
• Should have Azure PowerShell knowledge
• Able to troubleshoot all Azure Complex IaaS and PaaS Services
• Knowledge of Active Directory, DNS and DHCP in both Azure and on-premises environments
• Knowledge and hands-on experience with Active Directory would be an added advantage
• Knowledge about Antivirus/Endpoint protection (Symantec/McAfee/Trend, etc.)
• Knowledge of managing various RMM Tools e.g. ConnectWise Automate, Manage Engine, N-able, Site 24/7, or others.
• Knowledge about Data backup & recovery in Azure and On-premises environments

Behavioural Skills

• Excellent verbal & written Communication skills
• Should have excellent customer handling & listening skills
• Strong analytical skills
• Strong problem-solving skills
• Change Management & negotiating skills
• Quick decision maker and fast learner
• Experience in handling multiple tasks
• Very organized and a team player
• Result Oriented & able to deliver within timelines