Senior Associate ServiceNow Developer (CSM, HRSD, ITOM, or ITAM)

We're Hiring: Senior Associate ServiceNow Developer (CSM, HRSD, ITOM, or ITAM)

We're currently partnering with a client to expand their ServiceNow team and are looking for experienced Senior Associate ServiceNow Developers with strong expertise in Customer Service Management (CSM), Human Resources Service Delivery (HRSD), IT Operations Management (ITOM), or IT Asset Management (ITAM). The ideal candidate will bring deep handson experience in at least one of these modules and a strong understanding of ServiceNow platform development, integrations, and enterprise-scale implementations.

Working Model: Hybrid (2 days in the office, 3 days remote)

About the Role

As a Senior Associate ServiceNow Developer, you will be responsible for designing, developing, and implementing scalable ServiceNow solutions that support critical business processes and digital transformation initiatives. You will work closely with architects, business stakeholders, and technical teams to deliver highquality solutions aligned with platform best practices.

What You'll Do

Design, develop, and enhance ServiceNow applications and workflows

Configure and customize platform capabilities across CSM, HRSD, ITOM, or ITAM

Build integrations using REST, SOAP, IntegrationHub, and thirdparty technologies

Translate business requirements into scalable technical solutions

Develop custom scripts, Flow Designer solutions, business rules, and automation capabilities

Ensure compliance with ServiceNow development standards and governance

Troubleshoot complex platform issues and optimize system performance

Collaborate within Agile delivery teams and contribute to continuous improvement initiatives

Create and maintain technical documentation and knowledgesharing materials

Module Expertise (Strong experience required in at least one)

Customer Service Management (CSM)

Experience implementing and enhancing ServiceNow CSM solutions

Case Management configuration and optimization

Knowledge Management and selfservice portal development

Agent Workspace and Customer Service Operations

Customer workflow automation and external user experiences

Integration of customerfacing processes with backend systems

Human Resources Service Delivery (HRSD)

Experience implementing HR Case Management solutions

Employee Center and Employee Journey development

HR lifecycle event configuration and automation

Knowledge Management within HR environments

Document management and employee service workflows

Integration with enterprise HR systems

IT Operations Management (ITOM)

Service Mapping experience

Event Management and Operational Intelligence

CMDB design, governance, and architecture

Cloud Discovery and Service Mapping

MID Server configuration and maintenance

Discovery across AWS, Azure, and GCP environments

Software Asset Management (SAM) and Hardware Asset Management (HAM)

Asset lifecycle management and optimization

Discovery configurations and asset data management

Strong CMDB understanding and governance

Software licensing, compliance, and optimization initiatives

Understanding of Asset Records versus Configuration Items (CIs)

What We're Looking For

6-8+ years of handson ServiceNow development experience

Handson experience with one or more of the following modules: CSM, HRSD, ITOM, or ITAM

Deep expertise in at least one ServiceNow product area

Experience delivering enterprisescale ServiceNow implementations and enhancements

Strong understanding of ServiceNow data model, security, integrations, and platform architecture

Experience with REST/SOAP APIs and thirdparty integrations

ServiceNow certifications preferred (CSA, CAD, and relevant module certifications)

Excellent communication and stakeholder management skills

30 days or less notice period must (start end of August or end of September)

Nice to Have

Experience working within Agile/Scrum environments

Exposure to multiple ServiceNow product suites

Experience with platform upgrades and governance frameworks

Knowledge of enterprise architecture and integration patterns

What's on Offer

Competitive compensation package

Opportunities for ServiceNow certification and career growth

Collaborative and innovative work environment

Exposure to largescale global ServiceNow implementations

Opportunity to work across multiple ServiceNow product suites and transformation programs .