Senior Account Manager

The Role

• This role sits between clients and the internal team.
• The person in this seat manages calls with C-suite executives one hour, then pivots to supporting junior marketers the next. They are equally effective in both contexts.
• This is not a client servicing role. It is not a subject matter expert role. It is both, in balance.

Key Responsibilities

• Manage client relationships across Growth Intelligence, AI Marketing Systems, and Brand Infrastructure engagements.
• Translate client needs into clear briefs for internal teams. Identify process breakdowns before they become client issues.
• Own account outcomes. When things go sideways, this person fixes them. Their name is on the result.
• Defend work internally when it's strong. Push back on client scope-creep without creating friction.
• Read the room. Know when to use technical language to assert authority. Know when to drop it because clarity matters more.
• Maintain account health through proactive communication, clear expectation-setting, and honest conversations.

Candidate Requirements

• Marketing expertise. Not just vocabulary. The ability to distinguish between sharp work and work that's been dressed up to sound sharp.
• Deep understanding of processes and systems. Most account problems are process problems, not creative problems.
• Command of language. The same sentence structured two different ways will either save an account or lose one.
• Proven ability to own outcomes and turn around difficult situations.
• Experience in enough client-facing scenarios to distinguish between real problems and reactive panic.
• Spine. The ability to hold a line without being defensive. To say no without making clients feel small.
• 5+ years of client-facing work in marketing, strategy, or related fields.