SECURITY OPERATION MANAGER

JOB DESCRIPTION: SECURITY OPERATION MANAGER

• Operations Management
• Manage daily operations of security guards, housekeeping staff, supervisors, and other facility personnel.
• Ensure deployment of manpower as per client requirements and contractual obligations.
• Monitor attendance, shift scheduling, relievers, and workforce productivity.
• Conduct regular site inspections and operational audits.
• Ensure uninterrupted service delivery at all client locations.
• Client Relationship Management
• Act as the primary point of contact for clients.
• Conduct regular client meetings and resolve operational issues promptly.
• Maintain high levels of customer satisfaction.
• Ensure timely submission of reports, invoices, and compliance documents to clients.
• Manpower Management
• Coordinate recruitment and deployment of security and facility staff.
• Conduct induction and on-the-job training.
• Monitor employee discipline, grooming, and performance.
• Handle grievances, absenteeism, attrition, and employee engagement.
• Compliance & Documentation
• Ensure compliance with all applicable labour laws and statutory regulations.
• Monitor compliance related to:

o EPF

o ESI

o Minimum Wages

o Bonus

o Gratuity

o Contract Labour (Regulation & Abolition) Act

o Shops & Establishment Act

o Private Security Agencies (Regulation) Act (PSARA), where applicable

• Maintain all statutory registers and site documentation.
• Coordinate labour inspections and client audits.
• Security Operations
• Ensure security personnel perform duties as per SOPs.
• Conduct surprise inspections and security audits.
• Investigate incidents and submit detailed reports.
• Ensure proper maintenance of occurrence books, visitor records, gate passes, and incident registers.
• Monitor emergency preparedness and safety procedures.
• Facility Management
• Supervise housekeeping, pantry, horticulture, waste management, and other soft services.
• Ensure quality standards are maintained.
• Monitor consumption of cleaning materials and equipment.
• Coordinate preventive maintenance with technical teams when required.
• Financial & Cost Control
• Monitor operational expenses.
• Control overtime and manpower costs.
• Ensure timely submission of attendance sheets for payroll.
• Support billing and invoice preparation.
• Monitor profitability of assigned sites.
• Reporting

Prepare and submit

• Daily Operational Reports
• Weekly Reports
• Monthly Performance Reports
• Incident Reports
• Client Visit Reports
• Compliance Reports
• Manpower Status Reports
• Business Development Support
• Support mobilization of new projects.
• Participate in site surveys and transition planning.
• Identify opportunities for additional services with existing clients.

Required Qualifications

• Bachelor's Degree in any discipline (MBA in Operations is preferred).
• Diploma/Certification in Security Management or Facility Management is an added advantage.

Experience

• 5–10 years of experience in Facility Management and Security Services.
• Experience in handling multiple client locations.
• Knowledge of labour laws and statutory compliance.
• Experience in manpower management and client handling.

Required Skills

• Strong leadership and team management.
• Excellent communication and interpersonal skills.
• Client relationship management.
• Problem-solving and decision-making abilities.
• Knowledge of labour laws and compliance.
• Report writing and documentation.
• Proficiency in MS Excel, MS Word, PowerPoint, and email communication.
• Ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs)

• Client satisfaction score.
• Manpower deployment efficiency.
• Employee retention and absenteeism control.
• Compliance score during audits.
• Incident response and resolution time.
• Site inspection and audit performance.
• Cost control and budget adherence.
• Billing accuracy and timely documentation.

Working Conditions

• Frequent travel to client sites.
• Availability during emergencies and operational contingencies.
• Flexible working hours, including weekends or holidays if required.

Preferred Industry Experience

• Facility Management Companies
• Security Services Companies
• Integrated Facility Management (IFM)
• Industrial Security
• Commercial Buildings
• Corporate Offices
• Hospitals
• Educational Institutions
• Manufacturing Plants
• Government Projects

Pay: ₹480,000.00 - ₹600,000.00 per year

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person