Sales Manager (FASTag Issuance Business)

Job Responsibilities

As a Sales Manager, candidate will be leading the channel partner sales and customer onboarding ecosystem for FASTag Issuance Business. The individual will work in close coordination of NPCI/IHMCL along with internal Ops, IT & SDG teams. An important part of the Digital Payments team, the individual will be responsible for managing the overall business numbers, customer activation and grievances. Below are the detailed responsibilities:

• Manage the sales process of FASTag sourcing via channel partners
• Monitoring channel performance, pushing for daily/monthly sales and reporting to business/channel partners
• Managing day to day operations including customer onboarding and activation.
• Managing ground level operations (handling exception/urgent cases, on demand KYC completion), inventory management with channel partners
• Coordination and liaising with operations team and assist them to solve the customer's complaints and MD escalations by providing required support and documents.
• Managing the compliances, deviations and ensuring the adherence to FASTag SLA guidelines for the overall product.
• Helping CPs to implement compliance as per guidelines of IHMCL, NPCI, RBI etc. and adherence the guidelines with respect to SLAs.
• New channel partners onboarding and scaling.
• Providing regular training on processes and new compliance items
• Sharing inputs in BRD for developments to enhance the product.
• Gathering market inputs and strategies.

Educational Requirement

Graduate with relevant experience or else MBA from Tier 1/Tier 2 college

Work Experience Requirement

• 6-10 years’ experience post Graduation/MBA
• Prior experience in sales/product/channel Partner Management in FASTag Issuance
• Prior experience of working on digital products/journey in financial services industry will be a bonus