Sales Customer Service Manager

Company Description DERMTECH RESEARCH is dedicated to pioneering science-backed skincare and haircare solutions that deliver visible, measurable results. The organization focuses on research-driven product development, combining advanced dermatological science with practical applications for everyday use. Team members collaborate closely with experts in skin and hair health to bring innovative formulations to market. Applicants can expect to join a company that values evidence-based practices, continuous improvement, and a customer-centric approach to personal care.

Role Description The Sales Customer Service Manager is a full-time, on-site role based in the Mohali district, responsible for overseeing customer service operations and driving sales performance. This role includes managing the customer support team, monitoring customer interactions, and ensuring high levels of customer satisfaction through timely resolution of inquiries and issues. The individual will analyze customer feedback and service metrics, develop improvement plans, and coordinate closely with sales and marketing teams to enhance the overall customer experience. Daily activities involve supervising service workflows, training team members, optimizing processes, and maintaining clear communication with customers and internal stakeholders. The manager will also contribute to setting service standards, supporting sales targets, and aligning customer service strategies with DERMTECH RESEARCH’s scientific and brand values.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction, Customer Service Management, and Customer Support.
• Solid Analytical Skills to interpret service data, identify trends, and develop action plans.
• Excellent Communication skills for interacting with customers, leading teams, and collaborating across departments.
• Experience managing customer service or sales teams, preferably in skincare, haircare, or related consumer products.
• Ability to work on-site in the Mohali district and manage fast-paced, high-volume customer environments.
• Proficiency with CRM systems, customer support tools, and basic office software.
• Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience.
• Strong problem-solving abilities, leadership qualities, and a commitment to non-discriminatory, inclusive customer interactions and team management.