Product Manager (Specialist) - Business Loans , Santacruz

Role & responsibilities

The Product Manager Business Loans is responsible for the end-to-end management of the BL business, including product / program development, policy formulation, pricing strategy, portfolio management, process governance, profitability (P&L) ownership, and audit/regulatory compliance. The role focuses on driving sustainable portfolio growth while optimizing risk-adjusted returns, customer experience, and operational efficiency.

Key Responsibilities

Product & Business Management

• Develop and manage the Loan product lifecycle, including acquisition, servicing, and portfolio expansion.
• Define product propositions, customer segments, sourcing channels, and growth strategies.
• Drive business growth while maintaining portfolio quality and profitability targets.

Credit Policy Management

• Formulate and periodically review underwriting and credit policies for PL / BL
• Monitor portfolio performance and recommend policy changes based on risk trends, market dynamics, and regulatory requirements.
• Collaborate with Risk, Analytics, and Business teams to implement scorecards, cut-offs, and eligibility criteria.

Pricing & Profitability

• Monitor product yields, spreads, net interest margins (NIM), and return on assets (ROA).
• Own product-level P&L and profitability metrics.
• Conduct competitor benchmarking and pricing reviews to maintain market competitiveness.

Portfolio Management

• Track portfolio growth, delinquency trends, vintage performance, and risk-adjusted returns.
• Drive initiatives to improve portfolio quality, reduce credit losses, and optimize customer lifetime value.
• Analyze customer behavior and recommend cross-sell, retention, and portfolio enhancement strategies.

Process Transformation

• Streamline customer onboarding and loan fulfillment processes.
• Coordinate with Operations, Technology, and Distribution teams for process implementation and enhancements.

Audit, Compliance & Governance

• Manage internal, external, regulatory, and compliance audits related to unsecured lending products.
• Ensure adherence to RBI guidelines, internal policies, and governance standards.
• Drive closure of audit observations and regulatory findings within stipulated timelines.
• Establish strong controls and monitoring mechanisms to mitigate operational and compliance risks.

Stakeholder Management

• Collaborate with Risk, Collections, Analytics, Finance, Operations, Digital, Technology, and Sales teams.
• Present portfolio performance, business reviews, and strategic recommendations to senior management.
• Work closely with channel partners and fintech ecosystems to enhance sourcing efficiency.