Product Associate Intern

About eWards

eWards is a Customer Experience Management (CXM) platform that helps retail brands build customer loyalty, enhance engagement, and drive revenue by seamlessly connecting physical and digital customer journeys. We partner with leading retail brands to create impactful customer experiences through technology, data, and marketing automation.

About the Role

We are looking for a proactive and customer-focused Product Associate Intern to join our Client Servicing team. In this role, you will work closely with retail brands, helping them onboard onto the eWards platform, execute customer engagement campaigns, and maximize the value of our products.

Key Responsibilities

• Assist in onboarding new clients and introducing them to the eWards platform.
• Act as a point of contact for clients, understanding their business requirements and ensuring timely resolution of queries.
• Coordinate with internal teams for campaign execution and client deliverables.
• Support clients in planning and executing CRM, Loyalty, WhatsApp, SMS, Email, and customer engagement campaigns.
• Track campaign performance and prepare reports, presentations, and actionable insights using Excel and dashboards.
• Conduct regular follow-ups with clients to ensure smooth onboarding, platform adoption, and customer satisfaction.
• Use AI tools such as ChatGPT to support reporting, campaign ideation, and client communication.
• Build strong client relationships by providing timely support and ensuring an excellent customer experience.

Who Should Apply?

Final-year students or recent graduates from BBA, B.Com, Economics, Marketing, Management, or related fields.

Details

Mode- On-site

Tenure- 6 months+PPO

Stipend- 10,000 per month

Timings- 10.00 am to 7.00 pm