Principal Data Engineer Service Now

About The Role

We are looking for a Principal ServiceNow Engineer to lead the offshore development effort for an Enterprise Service Desk Automation and AI-Driven Self-Service initiative. This role will be responsible for hands‑on delivery of all L0/L1 service desk automation use cases - from Master Security Decision Table build to production deployment - working closely with the onsite Sr. Architect.

Key Responsibilities

• Build and configure the Master Security Decision Table in Flow Designer - covering all personas, request types, risk tiers, approval chains, and audit record auto-generation.
• Develop and configure ServiceNow Service Catalog items and Flow Designer.
• Configure Moveworks tenant, install the certified ServiceNow plugin, and validate end‑to‑end smoke tests from Teams/Slack through Moveworks to ServiceNow.
• Implement Azure Active Directory Integration Hub spoke account creation, unlock, and group assignment workflows.
• Implement Microsoft Intune Integration Hub spoke device enrollment and software package deployment on account creation.
• Configure Moveworks Concierge ticket lifecycle notifications and conversational intent mappings for each use case.
• Lead sprint‑level technical execution - write unit test cases, conduct code reviews, and support UAT for each use case.
• Prepare and maintain technical documentation: deployment checklists, integration runbooks, and administrator guide.
• Coordinate with QA and the onsite architect on defect triage and production deployments.
• Support mini hyper‑care post each use case go‑live - monitor, triage, and validate in production.