Operations Specialist / Operations Manager

Operations Specialist / Operations Manager

Location: Work From Office

Salary: ₹3.5 – ₹6 LPA (Based on Experience)

Experience: 2–5 Years

Industry: Travel & Tourism.

Key Responsibilities

Manage end-to-end passport and travel documentation operations.

Coordinate passport applications, renewals, and related services.

Handle client queries and provide guidance on documentation requirements.

Monitor application status and ensure timely processing.

Coordinate with internal teams, travel partners, and service providers.

Maintain operational records, reports, and compliance documentation.

Resolve escalations and ensure high levels of customer satisfaction.

Identify process improvements to enhance operational efficiency.

Key Requirements

2–5 years of experience in operations within the travel, tourism, visa, passport, or travel documentation industry.

Candidates from a Travel Agency, Tour Operator, Visa Consultancy, Immigration Consultancy, OTA, or Travel Operations background will be preferred.

Strong knowledge of passport, visa, and travel documentation processes.

Excellent communication, coordination, and customer service skills.

Proficiency in MS Office and operational reporting.

Strong organizational and problem-solving abilities.

Preferred Background: Travel Consultant, Visa Executive, Travel Operations Executive, Holiday Planner, Tour Coordinator, or Travel Operations Manager.

Pay: ₹30,000.00 - ₹50,000.01 per month

Benefits

• Health insurance
• Leave encashment
• Paid sick time

Work Location: In person