Operations Manager

Operations Manager

Company: Techsara Solutions

Location: Ahmedabad, Gujarat (On-site)

Shift: Night Shift | 7:00 PM – 4:00 AM

Employment Type: Full-time

Who We Are

Techsara Solutions is a US-focused talent development and workforce enablement organization committed to creating meaningful employment opportunities. Through structured training, career support, and operational excellence, we help professionals navigate the evolving job market and achieve successful career outcomes.

Our mission is centered on Impact through Employment. By combining technology, process excellence, and people-focused solutions, we create scalable systems that support candidates throughout their professional journey while delivering exceptional service and operational efficiency.

About This Role

We are seeking an experienced Operations Manager to lead and optimize a critical business function responsible for candidate engagement, program execution, performance management, and operational delivery.

This role requires a highly organized leader who can drive execution excellence, manage team performance, improve operational processes, and collaborate across multiple departments. The ideal candidate will be passionate about building scalable systems, improving productivity, and creating a culture of accountability and continuous improvement.

What You'll Do

Operational Leadership & Delivery

• Own end-to-end operational execution and service delivery across assigned functions.
• Ensure daily activities are completed efficiently, accurately, and within defined timelines.
• Monitor operational health, identify bottlenecks, and implement corrective actions.
• Establish structured operating rhythms through daily reviews, team huddles, and performance discussions.
• Drive consistency in execution while maintaining high quality standards.

Team Management & Performance

• Lead, mentor, and develop team leads and operational staff.
• Define performance expectations and monitor individual and team productivity.
• Conduct regular performance reviews and coaching sessions.
• Foster a culture of ownership, accountability, and continuous learning.
• Ensure proper workforce planning, shift management, and resource allocation.

Process Excellence & Continuous Improvement

• Develop, document, and enhance Standard Operating Procedures (SOPs).
• Identify opportunities for process optimization and workflow automation.
• Conduct root cause analysis for recurring issues and implement sustainable solutions.
• Build operational controls that improve quality, efficiency, and scalability.
• Drive initiatives focused on reducing turnaround times and increasing productivity.

Reporting & Business Insights

• Develop and maintain operational dashboards and reporting frameworks.
• Track key performance indicators including productivity, quality, turnaround time, and operational efficiency.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Present actionable insights and recommendations to leadership.
• Support forecasting and capacity planning activities.

Quality & Compliance

• Establish quality assurance standards and review mechanisms.
• Conduct regular audits to ensure adherence to processes and company policies.
• Maintain operational documentation and reporting accuracy.
• Ensure confidentiality and compliance across all operational activities.

Cross-Functional Collaboration

• Partner closely with HR, Training, Candidate Services, Marketing, and Support teams.
• Align operational priorities with organizational objectives.
• Facilitate effective communication between leadership and execution teams.
• Support business initiatives requiring cross-functional coordination and execution.

Who You Are

• Strong experience in operations management, business operations, or service delivery environments.
• Proven track record of managing teams and delivering measurable performance improvements.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong stakeholder management and communication skills.
• Highly organized with exceptional attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Excel, reporting tools, and operational dashboards.
• Ability to drive both people performance and process excellenc