Operations and Customer Service Specialist

Your Tasks

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries, including order status, complaints, and follow-ups
• Process customer orders accurately and in a timely manner
• Maintain strong customer relationships through clear and professional communication
• Track and manage inventory levels to ensure product availability

ERP System (M1) Key User

• Perform general system maintenance and daily transactions within the M1 ERP system
• Create and maintain customer and vendor accounts
• Process shipment postings, accounts payable (AP), and order entries
• Enter and manage tooling and reactor orders on a daily basis

Quoting, Pricing & Cost Management

• Prepare and issue quotes for tooling, inserts, and reactor products
• Maintain and update insert pricing within the system
• Monitor pricing accuracy and coordinate updates to ensure alignment with cost and margin requirements
• Collaborate with internal teams to confirm accurate pricing and lead times

Purchasing & Vendor Coordination

• Manage purchasing activities for facility supplies, laboratory needs, inserts, and logistics services
• Coordinate with vendors to ensure timely delivery and cost efficiency

Logistics & Shipping Support

• Organize and coordinate large international shipments
• Provide backup support for the shipping department as needed
• Receive and process incoming goods into inventory within the M1 system

Invoicing & Financial Coordination

• Generate and send daily invoices to customers
• Post completed shipments and ensure accurate billing records
• Collaborate with accounting (AP/AR) to resolve discrepancies and answer inquiries

Production Support

• Create and manage insert blanket orders to support production planning
• Print and distribute production orders to the shop floor
• Act as a liaison between operations and production to ensure materials and documentation are available as needed

Office Administration

• Manage office and packaging supply inventory (including insert boxes)
• Handle incoming calls and maintain the main phone line
• Process and distribute daily mail, including coordinating weekly check submissions
• Support internal office operations and organization

Event Coordination

• Assist in planning and organizing company events, including the annual Christmas party

Projects & Continuous Improvement

• Support and contribute to the implementation of the Drawback Program (in progress)
• Assist in obtaining and maintaining compliance documentation (e.g., ACE/US Customs account information)

Your Profile

• High school diploma or GED
• Curiosity and a willingness to learn
• Attention to detail, mechanical aptitude and basic problem-solving techniques
• Positive, “can do” approach and attitude
• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Experience with ERP systems (M1 preferred)
• Knowledge of inventory control, pricing management, logistics, and order processing
• Ability to work cross-functionally in a fast-pace environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)

We Offer

• Market competitive salary
• Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development. Training here and abroad; Tuition reimbursement
• Wellness programs