Middle React JS Support Engineer

Project description

As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence for the client's Web platform.

Responsibilities

• Triage & Incident Ownership

o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.

o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.

o Maintain accurate, real-time incident timelines and post-incident documentation.

• Troubleshooting & Restoration

o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.

o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.

o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.

• Cross-Team Collaboration

o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.

o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.

o Facilitate postmortems and continuous improvement actions.

• Platform & Application Stack Awareness

o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.

o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

• Service Quality & Process Excellence

o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).

o Recommend monitoring gaps to improve observability

SKILLS

Must have

• 4+ years of experience in application support of web applications.
• 4+ years of experience supporting JavaScript with React v18+ with modern patterns, Vite (current build tool) and ES6 or equivalent experience
• Advanced knowledge of software engineering standard processes such as versioning and version control, software packaging, and software release management using GitHub
• Effective Communication (verbal + written)
• Excel at triage or analysis of situations for production support

Nice to have

• GraphQL / Apollo Client
• React Query (@tanstack/react-query)
• TypeScript (strict mode)
• SCSS / CSS Modules
• React Hook Form
• Vitest testing framework
• Zustand (state management) OOO Experience
• HTML, JavaScript, CSS
• Git/GitHub Code Repositories