Manager - Business Development Freight Forwarding

Job Description- Business Development Manager

Location: Delhi Branch

About the role

Reporting Manager: Branch Head

Develop New Business all products (Air /Sea Import /Export/ Customs Clearance/ Transportation/ Project)

Cover Delhi NCR Market

Deep selling to existing Accounts

Submit Quotes to customers and do final negotiations with them

Roles and Responsibilities

Business Development

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Generate new business opportunities by identifying and targeting potential customers for freight forwarding and other services.

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Develop and implement strategies to build a strong pipeline of prospects.

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Establish and maintain relationships with key decision-makers within client organizations.

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Meet or exceed sales targets and KPIs set by management.

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Create and execute strategies to increase sales and market share in the freight forwarding sector.

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Track and analyse sales data to forecast revenue, identify trends, and adjust strategies accordingly.

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Maintain and grow long-term relationships with existing clients by providing outstanding service and support.

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Act as the main point of contact for customers and ensure their needs are met in a timely and professional manner.

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Ensure high levels of customer satisfaction by addressing any issues promptly and following up on sale…

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Maintain accurate and up-to-date records of sales activities, client communications, and pipeline status in the system.

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Provide regular updates to management on progress against sales targets and market developments.

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Prepare reports on sales forecasts, customer feedback, and competitor activities.

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Work closely with the operations team to ensure smooth execution of freight forwarding services and customer satisfaction.

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Timely collection of Payments from customers

Eligibility Criteria

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Minimum bachelor's degree. Education in logistics, supply chain management, or operations is a plus.

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5+ years of Practical experience in a similar position is an advantage

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Strong time-management organizational skills and result oriented.

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Ability to coordinate several tasks at the same time

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Well-developed negotiation skills

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Strong communication and writing skills.

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Advanced knowledge of Microsoft office tools like Word & Excel