Key Accounts Manager

Key Responsibilities

• Manage and maintain relationships with key clients, dealers, distributors, contractors, and channel partners.
• Serve as the primary point of contact for customer communication, issue resolution, and account management.
• Maintain CRM data, customer records, MIS reports, and account-related documentation.
• Coordinate and support the sales team through reporting, follow-ups, order tracking, and customer servicing.
• Handle customer complaints, inquiries, and service requests while ensuring timely resolution.
• Manage contractor schemes, incentives, tokens, claims, and related documentation.
• Coordinate with dispatch, accounts, plant, logistics, and management teams for smooth order execution and operations.
• Monitor sales activities, customer feedback, and market updates to support business objectives.
• Prepare and present sales, customer, and performance reports to management.
• Ensure effective communication and operational coordination across all stakeholders.

Required Skills

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• Experience in Key Account Management, CRM, Sales Coordination, or Customer Relationship Management.
• Strong communication, relationship management, and problem-solving skills.
• Proficiency in CRM software, MS Excel, and reporting tools.
• Ability to manage multiple stakeholders and coordinate cross-functional activities effectively.

Ideal Persona

• Preferred experience in Key Account Management, CRM, Sales Coordination, or Client Relationship Management.
• Female preferred.
• Strong communicator with excellent client handling, coordination, and follow-up skills.
• Confident, professional, and relationship-oriented personality with a customer-first approach.
• Highly organized, proactive, and capable of managing multiple stakeholders and priorities.
• Strong ownership mindset with the ability to resolve issues and drive execution independently.
• Proficient in CRM systems, MIS reporting, and cross-functional coordination.

Why Join Us

Limitless benefits

• High-pedigree founding team: Lean hierarchy, opportunity directly alongside IIT Bombay Material Scientists, Ivy League dropouts, ex-YC founders, IIT Delhi & IIM Ahmedabad
• Skill development Stipend (Workshops/ Seminars/ Courses/ Books) - 100% covered
• Adventure & Fun Activities: Enjoy regular events like hiking, sports, & Go-Karts, plus special experiences like scuba diving and retreats on milestone completions.
• Wealth creation opportunity for a lifetime via ESOPs
• Salary up to 2x in just 6 months: Meritocratic culture with super growth

Unusual perks

• Hyper Scaleup phase: Be part of a high-growth journey of a disruptive company reshaping the construction materials industry
• Freedom and free space are valued much more than in your previous organizations