Key Account Officer

Location: Bangalore

Experience: 2-4 years

Working days: 5

Work from office

Responsibilities

• Lead the Customer Success team to deliver exceptional client experiences.
• Develop and implement strategies to maximize customer retention, renewal, and satisfaction.
• Work closely with the Sales, Product, and Support teams to ensure a seamless post-sales experience.
• Analyze customer feedback and usage data to identify trends, risks, and opportunities for improvement.
• Mentor and develop team members to achieve both individual and organizational goals.
• Handle escalations and ensure timely resolution of critical customer issues.
• Drive upsells and cross-sell initiatives in collaboration with the Sales team.
• Maintain accurate records of customer interactions and account activities in CRM tools.

Interested candidate please share the CV to baishalee.sahu@mcube.com