Inside Sales Associate 1-2 Years Experience

Location: Remote

Experience: 1-2 Years

Department: Sales

Candidates with EdTech sales experience will be given preference

We are looking for a motivated and enthusiastic Inside Sales Associate to join our sales team. The primary responsibility of this role is to generate and qualify sales opportunities through outbound cold calling, follow-ups, and customer engagement. The ideal candidate should have excellent communication skills in English and Hindi, be confident interacting with customers over the phone, and have a passion for sales.

Key Responsibilities

Lead Generation & Qualification

• Make outbound cold calls to prospective customers.
• Follow up on inbound and marketing-generated leads.
• Identify customer requirements and qualify potential opportunities.
• Maintain a healthy pipeline of prospects through regular follow-ups.

Customer Engagement

• Communicate with customers via calls, emails, and other digital channels.
• Understand customer needs and introduce suitable products and solutions.
• Build and maintain positive customer relationships.

Sales Support

• Schedule meetings or product demonstrations for the sales team.
• Share basic product information with prospective customers.
• Coordinate with internal teams to ensure smooth communication and lead handover.

CRM & Reporting

• Maintain accurate records of customer interactions in the CRM.
• Update lead status and follow-up activities regularly.
• Prepare basic sales activity reports and track progress against targets.

Required Skills & Qualifications

• Bachelor's degree in any discipline (technical background is an advantage).
• 1+ year of experience in Inside Sales, Telecalling, Lead Generation, Customer Support, or a similar customer-facing role.
• Excellent verbal communication skills in English and Hindi (mandatory).
• Confident in making outbound cold calls and engaging with prospective customers.
• Strong communication, persuasion, and interpersonal skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with CRM tools is an added advantage.

Preferred

• Experience in B2C, B2B sales, or lead generation.
• Exposure to electronics, technology, or industrial products is preferred but not mandatory.

Key Traits

• Target-oriented and self-motivated.
• Strong communication and relationship-building skills.
• Good time management and organizational abilities.
• Quick learner with a proactive attitude.
• Positive, professional, and customer-focused approach.

Key Performance Indicators (KPIs)

• Outbound calls made.
• Qualified leads generated.
• Lead-to-opportunity conversion rate.
• Follow-up efficiency.
• Monthly sales targets achieved.

Send your resume to: arathi@actionfi.com